LiveCareer-Resume

Warranty Administrator resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering years of related experience.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate CDK and Reynolds systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Driven with years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Skills
  • Claims submissions
  • Appointment Scheduling
  • Recordkeeping skills
  • Payment issuing
  • Compliance reviews
  • Factory recalls knowledge
  • Paperwork processing
  • Documentation abilities
  • Account management
  • Reporting skills
  • Flexible & Adaptable
  • Responsible
  • Collaboration
  • Training & Development
  • Analytical skills
  • Clerical
  • Planning and Coordination
  • Detail-oriented
Work History
Warranty Administrator, 11/2018 to 12/2020
KomatsuSeven Hills, OH,
  • Gathered paperwork and contacted customers to book appointments.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Maintained detailed service and customer records.
  • Coordinated with contracting department to resolve payer issues.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Communicated verification and authorization status updates with service department to facilitate decision-making for patient admissions and insurance coverage.
  • Acted as warranty subject matter expert, answering internal and external questions and inquiries.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
BDC Service Representative, 07/2015 to 11/2018
CareoneEast Longmeadow, MA,
  • Handled customers in fast-paced setting in coordination with solid team of customer service associates.
  • Resolved issues over phone with customers daily.
  • Optimized customer support by establishing collaborative service environment.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Cross-trained and backed up other customer service managers.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
Porter, 06/2012 to 07/2015
Lippert ComponentsNampa, ID,
  • Completed or assigned cleaning duties, including sweeping, mopping and window-cleaning.
  • Adhered to company safety regulations and OSHA requirements.
  • Properly operated vacuums, floor polishers and equipment to avoid malfunctions and expensive repairs.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Drive vehicles into the proper area while maintaining a clean driving record
Associate, 09/2009 to 12/2009
GameStopCity, STATE,
  • Maximized customer interactions by promptly identifying needs and wants.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Managed customer relations and customer service through daily communication and interaction.
  • Mentored and coached other team members to meet daily sales goals.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Education
Associate of Science: Chemistry, Expected in 06/2018
Miami Dade College - Miami, FL
GPA:

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Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Warranty Administrator
  • BDC Service Representative
  • Porter
  • Associate

Degrees

  • Associate of Science

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