Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate business systems and prossesses. Effective at operating within ethical and state regulations and corporate department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Reliable and upbeat customer service representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
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