LiveCareer-Resume

warranty administrator resume example with 17+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate business systems and prossesses. Effective at operating within ethical and state regulations and corporate department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Reliable and upbeat customer service representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Factory recalls knowledge
  • Recordkeeping skills
  • Appointment Scheduling
  • Compliance reviews
  • Paperwork processing
  • Claims submissions
  • Regulatory Compliance
  • Reporting skills
  • Documentation abilities
  • Customer service
  • First Aid/CPR
  • MS Office
  • Problem resolution
  • Process improvement
Work History
09/2015 to 04/2020 Warranty Administrator Komatsu | Boulder, WA,
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Communicated verification and authorization status updates with Service department to facilitate decision-making for customer service work and contract coverage.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Coordinated with contracting department to resolve payer issues.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Developed team communications and information for weekly service meetings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
08/2013 to 09/2015 Office Manager Vivendi | Encino, CA,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Arranged corporate and office conferences for company employees and guests.
  • Handled all incoming business and client requests for information.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Performed billing, collection and reporting functions for office accurately
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Completed bi-weekly payroll for 13 employees.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office and Word.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed on-boarding for new hires,completed background checks, managed and maintained employee records including verification of required license, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
08/2012 to 07/2013 Licensed Customer Service Representative Metromile | New York, NY,
  • Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
  • Tailored insurance plans to support client needs and establish sense of trust among community members.
  • Kept detailed records on individual insurance claims and incorporated into detailed client files.
  • Provided clients with information on audit classifications, settlements and computations.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales and maintaing trust of clients.
  • Supported customers in insurance application completion while liaising between company and client.
  • Performed administrative tasks, including policy renewal and record retention.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Conducted prospective client interviews to assess needs, policy requirements and financial resources for best plan options for individuals.
  • Acted as emotional support for customers experiencing catastrophic situations.
  • Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
  • Responded to customer calls in a timely manner to swiftly resolve issues and answer questions.
  • Inspected insured's personal property to determine insurance risk, balancing client need against company parameters.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Contacted underwriter and submitted appropriate forms to obtain binder coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Built relationships with clients through active listening and understanding to provide excellent service.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
12/2002 to 07/2012 Licensed Insurance Customer Service Representative Oklahoma Farm Bureau, Agent Brian Minks | City, STATE,
  • Maintained high standards of customer service by building relationships with clients.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Responded to customer calls within 24 hours to swiftly resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Obtained underwriting approval by completing application for coverage.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Maintained records of all money received into the office and handled all banking responsibilities.
  • Sold auto, home, business and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Education
Expected in 05/2012 Associate of Arts | Elementary Education Carl Albert State College, Poteau, OK GPA:
Expected in No Degree | Marketing Education Kiamichi Technology Center - Poteau, Poteau, OK GPA:
Expected in 05/1988 High School Diploma | Poteau High School, Poteau, OK GPA:

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Resume Overview

School Attended

  • Carl Albert State College
  • Kiamichi Technology Center - Poteau
  • Poteau High School

Job Titles Held:

  • Warranty Administrator
  • Office Manager
  • Licensed Customer Service Representative
  • Licensed Insurance Customer Service Representative

Degrees

  • Associate of Arts
  • No Degree
  • High School Diploma

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