Warranty Administrator resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organization. Motivated to learn, grow and excel. Offer demonstrated proficiency in customer handling. Trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. Identify and resolve problems. Excellent communication skills. Adept at filing, data entry and maintaining an organized work environment. Talented at maintaining excellent relationships with customers and recognized for inspiring management team members to excel and encouraging creative work environments.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Warranty Administrator, 12/2017 to 12/2020
Bob Moore Auto GroupTulsa, OK,
  • Collected premiums and issued accurate receipts
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
  • Reviewed and verified data, including addresses, phone numbers, names, ages, and values
  • Processed and recorded new policies and claims
  • Modified, updated and processed existing policies
  • Calculated adjustments, premiums, and refunds
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Handled modification and updating of policies.
  • Investigated and resolved customer complaints to foster satisfaction
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Monitored social media and online sources for industry trends
  • Conducted training and change management processes to improve operations.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Created monthly reports, closed terminated records and performed chart audits to maintain concise records.
  • Reviewed and updated account information in company computer system.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified, corrected and reported data entry errors.
  • Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
Customer Care Administrator, 12/2016 to 12/2019
Hand & StoneEverett, WA,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Defused customer concerns with exceptional conflict and problem resolution skills
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
  • Entered customer data into company databases, including demographics and preferences
  • Educated customers on promotions to enhance sales
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
Lead Spa Coordinator, 11/2013 to 11/2015
Education Realty Trust Inc.Oxford, MS,
  • Demonstrated products and specific features at customer locations and special events
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Updated sales strategies and marketing channels to increase overall profit
Receptionist, 09/2011 to 11/2012
Educational Opportunity CenterCity, STATE,
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Organized and scheduled office meetings as well as client appointments for team, effectively accommodating hectic agendas
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Routed incoming mail and messages to relevant personnel without delay.
Education and Training
High School Diploma: , Expected in 06/2013
Charles E. Gorton High School - Yonkers,
Associate of Science: Mass Communications, Expected in
SUNY Westchester Community College - Valhalla, NY

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Resume Overview

School Attended

  • Charles E. Gorton High School
  • SUNY Westchester Community College

Job Titles Held:

  • Warranty Administrator
  • Customer Care Administrator
  • Lead Spa Coordinator
  • Receptionist


  • High School Diploma
  • Associate of Science

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