Warranty Administrator resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organization. Motivated to learn, grow and excel.
Offer demonstrated proficiency in customer handling. Trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. Identify and resolve problems.
Excellent communication skills. Adept at filing, data entry and maintaining an organized work environment. Talented at maintaining excellent relationships with customers and recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Warranty Administrator, 12/2017 to 12/2020 Bob Moore Auto Group – Tulsa, OK,
Collected premiums and issued accurate receipts
Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
Reviewed and verified data, including addresses, phone numbers, names, ages, and values
Processed and recorded new policies and claims
Modified, updated and processed existing policies
Calculated adjustments, premiums, and refunds
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Processed warranty paperwork for accurate documentation, reporting and filing.
Reconciled warranty receivables with payments using appropriate accounting schedules.
Resubmitted rejected warranty claims and received authorization for write-offs.
Checked documentation for appropriate coding, catching errors and making revisions.
Handled modification and updating of policies.
Investigated and resolved customer complaints to foster satisfaction
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Monitored social media and online sources for industry trends
Conducted training and change management processes to improve operations.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Created monthly reports, closed terminated records and performed chart audits to maintain concise records.
Reviewed and updated account information in company computer system.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified, corrected and reported data entry errors.
Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
Customer Care Administrator, 12/2016 to 12/2019 Hand & Stone – Everett, WA,
Conferred with customers about concerns with products or services to resolve problems and drive sales
Defused customer concerns with exceptional conflict and problem resolution skills
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
Entered customer data into company databases, including demographics and preferences
Educated customers on promotions to enhance sales
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Oversaw address of customer requests for friendly, knowledgeable service and support.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Followed up on emailed or web-submitted customer inquiries within standard response times.
Lead Spa Coordinator, 11/2013 to 11/2015 Education Realty Trust Inc. – Oxford, MS,
Demonstrated products and specific features at customer locations and special events
Identified prospect needs and developed appropriate responses along with information on suitable products and services
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
Used consultative sales approach to understand customer needs and recommend relevant offerings
Updated sales strategies and marketing channels to increase overall profit
Receptionist, 09/2011 to 11/2012 Educational Opportunity Center – City, STATE,
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
Drafted professional memos, letters and marketing copy to support business objectives and growth
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Organized and scheduled office meetings as well as client appointments for team, effectively accommodating hectic agendas
Provided clerical support to company employees by copying, faxing and filing documents
Routed incoming mail and messages to relevant personnel without delay.
Education and Training
High School Diploma: , Expected in 06/2013 Charles E. Gorton High School - Yonkers, GPA:
Associate of Science: Mass Communications, Expected in SUNY Westchester Community College - Valhalla, NY GPA:
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