Warranty Administrator resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CAXXX05609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 10 years of experience. Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Adept at communicating with manufacturers to obtain parts and payments. Pursuing a new position with long-term potential.
Skills
Data management
Attention to detail
Self motivated
Result oriented
Business administration
Data entry
Bookkeeping
Workflow planning & time management
Strong organization skills
Problem solver
Customer service expert
Critical thinking
Work History
Warranty Administrator, 03/2018 - Current Bob Moore Auto Group – Tulsa, OK,
Reconcile monies due, follow up on outstanding claims and work with accounting department to obtain payments.
Monitor factory recalls and announcements to stay on top of changes.
Keep physical files and digitized records organized for easy updating and retrieval by authorized team members and auditors.
Submit warranty claims for payment in a timely manner according to policies and procedures of he manufacturer.
Complete all necessary training and education requirements for my position.
Ensure all authorization requirements are met per the policies and procedures of the brand.
Work closely with management, technicians, and advisers to ensure documentation is recorded to the standard of manufacturer's policy.
Track and monitor warranty trends to avoid unnecessary audit.
Service Advisor, 08/2017 - 03/2018 Cummins Bridgeway – Newhudson, MI,
Handled customer issues with confidence to provide effective resolution of problems.
Suggested add-on services that would be helpful to customers and improve bottom line.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers in fast-paced environment.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to all customer inquiries thoroughly and professionally.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Warranty Administrator , 03/2013 - 07/2017 Bob Moore Auto Group – Midland, TX,
Reconciled and collected over $200,000.00 of delinquent warranty claims in first 6 weeks of employment.
Developed team communications and information for service meetings regarding warranty work.
Closely monitor warranty trends.
Post all flat rate flag time for payroll weekly and perform all corrections and back flagging of technician time.
Reconciled monies due, followed up on outstanding claims and obtain payment in a timely manner.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements including assisting accounts receivable. Processed invoices, purchase orders, credit memos, check requests, customer refunds,and payment transactions.
Reconcile all account schedules and post journal vouchers weekly.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Complete all required training classes as well as elective supplemental training for job title.
Total loss was less than $6000.00 for a 3 year audit.
Warranty Administrator, 02/2010 - 08/2013 Bob Moore Auto Group – Oklahoma City, OK,
Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Complete all required training classes as well as elective classroom training for job title.
Closely monitor warranty trends.
Reconcile all account schedules and post journal vouchers weekly.
Complete all required training classes as well as elective out of state classroom training for job title.
Proactively investigated all unpaid claims. Correcting or appealing them within strict time constraints.
Actively reduce loss potential by by enforcing the ever changing policies and procedures of warranty.
Filled in cashier and receptionist positions when necessary. Interacted with customers professionally by phone, email or in-person to provide information and directed to the correct staff members.
Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
Education
High School Diploma: , Expected in - Franklin High School - Coldwater, MI, GPA:
Associate of Science: , Expected in - Columbus State Community College - Columbus, OH GPA:
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