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warranty administrator receptionist cashier resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated, organized, adaptable individual looking to grow with a company and team using my proven leadership, ability to multi-task along with my unprecedented customer service skills. Dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Authorized to work in the US for any employer

Skills
  • Proficient with multiple types of register and computer systems.
  • Food service cleanliness and preparation
  • Dedicated Customer Service liaison
  • Lead trainer at multiple jobs, directing new employees and overseeing day to day operations at
  • Flexibility and assertiveness, recognition of what needs to be done and acting when needed. Often
  • Staff Training
  • Self-directed
  • Food Preparation
  • Leadership
  • Shift Management
  • Supervising Experience
  • Store Management Experience
  • Food Safety
  • Mentoring
  • Basic Math
  • Databases
  • Administrative Experience
  • Dealership Experience
  • Telecommunication
  • English - Fluent
  • Assessments
  • Customer Focus & Orientation — Highly Proficient
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Customer Service — Proficient
  • Identifying and resolving common customer issues
  • Working with MS Word Documents — Highly Proficient
  • Knowledge of various Microsoft Word features, functions, and techniques.
  • Verbal Communication — Proficient
  • Speaking clearly, correctly, and concisely
  • Development in any professional field.
  • Critical Thinking
  • Active Listening
  • Complex Problem-Solving
  • Employee Coaching and Motivation
  • Solution Creation
  • Appointment Booking
  • Managing Operations and Efficiency
  • Accounts Payable and Accounts Receivable
  • Warranty Claim Processing
  • Staff Meetings
  • Customer Care and Service
  • Personnel Scheduling
  • Office Organization
  • Microsoft Excel
  • Team Goals
  • Operational Planning
  • Processing Credit Card Payments
  • Schedule Preparation
Education
Expected in
No Degree: Prerequisites For Psychology
Cuyahoga Community College - Cleveland, OH
GPA:
Expected in 06/2017
High School Diploma:
Parma Senior High - Parma, OH,
GPA:
Work History
07/2020 to 08/2021
Warranty Administrator/ Receptionist/Cashier Steak N Shake Co Rosemont, IL,

Warranty Administrator:

  • Reviewed warranty repair orders for proper completion in all departments for accuracy and legibility to reduce processing delays.
  • Submitting the requests for fulfillment and maintain databases of all customers and the warranty parts needed for the day.
  • Submitting Quality Fleet Care (QFC) and One Connections (Reconnect) these are separated from the warranties I do daily, but are still some of what my job requires.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.

Receptionist:

  • I serve visitors by greeting, welcoming, and directing them appropriately to which direction they need to go in the dealership.
  • Notifies company personnel of visitor arrival.
  • Maintains security and telecommunications system.
  • Informs visitors by answering or referring inquiries.
  • First to answer the phone and direct calls to proper departments.

Cashier:

As a Cashier it is my job to do the following:

  • Accepting Payments from multiple departments
  • Integrity, Basic Math, Attention to Detail, Accuracy.
  • Knowledge of how to use a SHARP EL-11979PIII 12 Digit calculator.
  • Knowledge of how to use a Cisco IP SPA508G Phone.
  • Cash Management, Gift Cards, Credit cards
  • Applications
  • Advertising to new programs the dealership has to offer (Ford pass rewards and Ford Visa Credit Cards).

Filing:

  • The filing that is required is making folders with sticker numbers 0-9 that goes by the last five to six digits of the VIN by each customer.
  • Hard copies and folders and Extended Service get organized then filled away.
  • Contracts and Warranties that are made get filed in a separate department from current year to seven years back.
  • Office copies and Parts tickets from service department from past transactions are organized and filed away.

Loaners:

  • Im a Car Rental Agent, with this I provide support to customers who need to rent a vehicle for a short period of time.
  • Common work activities that i do include, handling paperwork, collecting payments, greeting customers, taking phone calls, solving complaints and damages, and checking car condition when rented out as well as when brought back in for new customers.
  • Making sure rentals are detailed and well kept up to date with service.
  • At the end of every month I close current contracts and bill each department that used the rental for that month.
02/2019 to 02/2020
Shift Manager Cvr Energy Inc. Bartlesville, OK,
  • During the pandemic, McDonald's created a new position called "GESSL"- (guest experience safety & security lead). I was head of this position, which allowed me to organized, managed, and trained employees within this new change within the company.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Checked building to confirm maintenance and cleaning met code and regulations.
04/2016 to 08/2018
Trainer Dairy Queen City, STATE,
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Inspected fitness equipment before and after use for defects, failures and cleanliness.
  • Assessed student needs to develop effective training plans.
  • Trained new employees, assisted in day to day operations
  • Guided and lead the team members.
08/2021 to Current
Product/Delivery Specialist Mercedes Benz City, STATE,

Product Delivery Specialist

A delivery specialist works with clients to answer questions they may have before, during, and after buying a product or when needing a service done. We ensure purchased items are delivered on time onsite, offsite (work/home of client), and truck pickup. Once the delivery is complete, delivery specialists provide clients with more information on how to use the product or how to use their services.

  • For example, delivery specialists at car dealerships run through the specifications and additional features of a car with interested buyers before, during, and after the purchase, then make sure the customer receives the correct vehicle.

Delivery Tasks/Roles done during my time with the position:

  • Being made aware of upcoming changes before changes occur. So, I can handle the upcoming tasks with management for when changes will occur within the company and department.
  • Reviewing and overlooking vehicles before as well as when they come into the showroom, if there is any damage or dirtiness.
  • Managing vehicles that go to detail. Also, when the vehicles need to be done accordingly to the scheduled time and detailing the vehicle, if need be, on our own if detail is too busy.
  • Overlooking and managing outlook calendar of scheduled events day of and in future. Example: Making a plan for the team for that day.
  • Scheduling future appointments with clients.
  • Overlooking and assisting Delivery Specialists progress and success within the department.
  • Word Document and Excel
  • Working with Service and Sales to meet the needs of clients and their vehicle before, during, and after delivery.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Displayed products properly at customer sites and according to company specifications and policies.

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Resume Overview

School Attended

  • Cuyahoga Community College
  • Parma Senior High

Job Titles Held:

  • Warranty Administrator/ Receptionist/Cashier
  • Shift Manager
  • Trainer
  • Product/Delivery Specialist

Degrees

  • No Degree
  • High School Diploma

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