warehouse worker resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Technology knowledge
  • Work ethic
  • Communication
  • Friendly, positive attitude
  • Motivated Team Player
  • Proficient in Microsoft Office
  • Data Entry
  • Educating customers
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Upselling Products and Services
Ogallala High School Ogallala, NE Expected in 04/1999 High School Diploma : - GPA :
Work History
Stanley Black & Decker, Inc. - Warehouse Worker
Yakima, WA, 02/2019 - 03/2021
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Performed general housekeeping and cleaning tasks including, sweeping, pulling weeds, and power washing.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
T-Mobile - Mobile Expert
Englewood, CO, 03/2016 - 03/2018
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Go1 - Sales Manager
Seattle, WA, 01/2008 - 06/2014
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Supported all sales team members to drive growth and development.
  • Developed and implemented new sales strategies to update product lines.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negoJessications and close.
  • Provided information on company promotions and special sales to customers.
  • Led quality assurance iniJessicatives to increase revenue by implementing efficient practices and sales techniques.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Reduced process gaps by hiring, supervising and coaching 30+ employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Republic Services - Sales Supervisor
Enoree, SC, 07/2004 - 12/2006
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Checked for quality assurance by monitoring teams' calls.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Managed sales team of 20, setting performance goals and strategies for attaining objectives.
  • Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Completed performance reviews and assisted team with feedback resulting in improved performance.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Analyzed sales data to set weekly quotas and assess potenJessical areas of growth.
  • Engaged customers in our products and key features to drive consistent revenue.
  • Generated $Amount of new customer revenue in Year.
  • Arranged items in favorable positions and areas of store for optimal sales.
  • Supervised operations for 2 sales team and boosted productivity by implementing smarter not harder.
  • Enhanced goal attainment in Type and Type areas to boost sales and customer relations.
  • Completed daily employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
  • Corrected SKU issues and pricing discrepancies to increase accuracy of end-of-shift register drawer counts to Number%.
  • Built and maintained rapport with store personnel to effectively meet company and client objectives.
  • Supervised staff of 35 reps utilizing effective communication and dynamic interpersonal skills.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Used Software to compile Type and Type data and prepare sales reports to provide management with information needed to make sound business decisions.
  • Constructed displays and signs to promote specified products and sales promotions.
  • Revamped CRM system for business by collaborating with senior executives.
  • Managed daily sales floor operations, including Action and Action to improve customer loyalty Number% and strengthen brand.
  • Supervised team of 35 employees within areas of customer service, cash handling, inventory, sales and data entry, skyrocketing customer service rankings Number% in Year.
  • Organized and coordinated sales team schedules to align obligations for both clients and company.
  • Oversaw frequent store recoveries to keep sales floor organized and presentable.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Created weekly employee schedules with Software, improving scheduling efficiency Number%.

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Resume Overview

School Attended

  • Ogallala High School

Job Titles Held:

  • Warehouse Worker
  • Mobile Expert
  • Sales Manager
  • Sales Supervisor


  • High School Diploma

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