Exceptionally motivated employee with a combined 17 years experience in leadership, customer service, retail, warehouse and medical billing positions. Highly reliable and goal oriented. Effective leader and problem solver with advanced communication skills and hardworking mentality. History of being an excellent team member/leader with full understanding of the underwriting processes and team needs. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Able to demonstrate sales and public relations talents. Driven to exceed assigned goals and build long term relationships with customers and team members.
Excellent time management.
Strong work ethic.
Physically fit and agile.
Motivated team player.
Training and development.
Superior organization ability.
Computer literate (MS office, word & excel)
Loaded, unloaded and moved material to and from storage and production areas.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Identified inadequate materials and faulty equipment and brought to supervisors' attention.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Operated RF scanners to track merchandise and verify contents of containers.
Updated daily logs with regular shift activities and incident details.
Used forklifts and pallet jacks to relocate products.
Responsible for training all new hired analysts with medical billing process and denial resolution.
Efficiently investigate and resolve escalated insurance conflicts as needed for team members.
Professionally communicate with insurance provider representatives regarding billing complications and establish better processing practices.
Provide technical expertise to all team members regarding billing policies and procedures.
Accurately develop and maintain resources and training material for all staff.
Provide support to management with specialized projects.
Create, manage and adhere to training schedule of 25 or more employees.
Plan and facilitate team meetings.
Respectfully provide communication between team members and other departments as main point of contact.
Efficiently maintain patient accounts to ensure timely filing and accurate payment of claims.
Identify, research and resolve billing and/or payment discrepancies on patient medical accounts.
Expertly analyze causes of denied claims and establish resolutions promptly.
Evaluate insurance payments to ensure they are processed according to the medical fee schedule.
Competently process underpayment appeals and unlawful denials.
Professionally communicate via telephone, email and fax with patients and insurances regarding accounts.
Successfully exceed annual revenue targets personally and company wide.
Knowledgeably adhere to HIPPA regulations daily.
Established and maintained customer satisfaction through social interactions and timely assistance.
Ability to communicate effectively with a wide range of customers.
Work in teams with people of diverse backgrounds to reach common daily goals of production.
Responsible for rapid and efficient processing of incoming shipments.
Analyze information packets in order create and restructure floor sets.
Assisted in store maintenance and upkeep.
Supervise freight operations during delivery transactions.
Proficient in resolving freight and dock issues - handling hazardous chemicals, synthetics, and meeting guidelines of the MSDS.
Exceptional ability to work in fast paced, high-volume environment.
Break down product from pallets, frequently lift and move over 100 lbs.
Recognize and acknowledge the skills of key team members and utilize their strengths to the benefit of the team.
Mediate disagreements between members.
Evaluate results and provide feedback in a timely fashion
Companies Worked For:
Job Titles Held: