Detail-oriented with over 20 years of Customer Service experience and excellent coordination skills. Highly organized and skilled in data entry and technical writing. Bringing aptitude for driving productivity and comprehensive understanding of professional shipment lifecycle.
Skills
Picking and processing
Commercial vehicle operation
Product identification
Shipping and packaging
Data evaluation
People skills
Organizational skills
Communication
Training & development
PPE use
Planning & organizing
Computer skills
Supervision & leadership
Education and Training
Carman-Ainsworth High SchoolFlint, MIExpected in 06/1991 – –High School Diploma: - GPA:
Ashworth CollegeNorcross, GAExpected in – –:Medical Billing And Coding - GPA:
Experience
Empire Heating & Air Conditioning - Warehouse Assistant Decatur, GA, 04/2018 - Current
Keep track of the PTFE inventory.
Issue out material to jobs and receive material back into inventory.
Close jobs
Shipping and receiving of material
Help in other areas when needed such as assembling parts and forming parts.
Used pallet jacks to move items to and from warehouse locations.
Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
Tracked inventory and conducted cycle counts to maintain accurate records.
Spectrum Brands Inc. - Line Worker Kansas City, TN, 09/2015 - 04/2018
Used established assembly instructions to complete jobs.
Built and packaged products to comply with multiple work orders and deadlines.
Moved items between machines, conveyors and transport equipment to meet production needs.
Maintained clean worksite to avoid hazards from chemicals and fragile products.
Basha's - Cake Decorator Tucson, AZ, 06/2012 - 09/2015
Decorated cakes for special occasions, showers, birthdays and christenings.
Answered phone calls, put in orders and handled customer disputes or complaints.
Cleaned display cases, utensils and working spaces to keep sanitary work environment.
Used pastry bags and tips to pipe messages and decorative roses onto cakes.
Produced frostings and creams for cakes and other edibles.
Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
Handled cash, credit card and check transactions.
San Manuel Indian Bingo & Casino - Floral Designer Highland, CA, 04/2007 - 08/2012
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Created tabletop and various other custom arrangements or pieces.
Set up colorful and inspiring store displays and arrangements.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Handled scheduling for store shifts to achieve adequate staffing.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Maintained inventory by checking merchandise to determine levels.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
San Manuel Indian Bingo & Casino - Floral Designer Highland, CA, 05/1995 - 09/2005
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Created tabletop and various other custom arrangements or pieces.
Set up colorful and inspiring store displays and arrangements.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
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