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Ward Clerk/ Receptionist Resume Example

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WARD CLERK/ RECEPTIONIST
Professional Summary

Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Available for flexible hours weekly, including weekends and evenings.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills
  • Administrative support
  • Scheduling
  • Bookkeeping
  • Time management
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Sorting and labeling
  • Multi-line Telephone Systems
  • Staff Management
  • Customer and client relations
  • Shorthand writing
  • Professional demeanor
  • Customer/Client relations
Work History
Ward Clerk/ Receptionist | 04/2019 to Current
Company Name - City, State
  • Answered central telephone system and directed calls accordingly.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Resolved customer problems and complaints.
  • Received and routed business correspondence to correct departments and staff members.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Corresponded with clients through email, telephone or postal mail.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
FOH Manager | 05/2015 to 01/2019
Company Name - City, State
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Inbound Call Center Representative | 07/2009 to 07/2013
Company Name - City, State
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Trained and coached new call center team members on computer systems and customer service strategies.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Effective liaison between customers and internal departments.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Communicated professionally with colleagues, freelancers and clients.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met all customer call guidelines including service levels, handle time and productivity.
Education
Broadmoor Senior High School - City, State | High School Diploma 04/2006
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Resume Overview

School Attended

  • Broadmoor Senior High School

Job Titles Held:

  • Ward Clerk/ Receptionist
  • FOH Manager
  • Inbound Call Center Representative

Degrees

  • Broadmoor Senior High School - City , State | High School Diploma

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