ward clerk resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Lab Test Protocols
Incoming Call Management
Medical Billing Protocol
Patient Chart Maintenance
Medication Inventory
Follow-Up Appointment Scheduling
Patient Database Management
Cleaning and Sterilizing
Administrative Support
Epic Systems
Preparing Treatment Rooms
Invoice Preparation
Customer Service
Equipment Troubleshooting and Maintenance
Detail-Oriented
Time Management
BLS Certified
Taking Client Histories
Medical Recordkeeping
Appointment Scheduling
Problem-Solving
Advising Patents
Organization and Time Management
Critical Thinking
Supply Ordering
Certified Medical Administrative Specialist
Verbal and Written Communication
Data Entry Software
Medical Report Preparation
Patient Assistance
Clerical Functions
Records Management
Records Maintenance
Fax/Scanning ability
Microsoft word and Microsoft Excel proficiency
Experience
11/2011 to CurrentWard Clerk Fresenius Medical Care | Baton Rouge, LA,
Worked in high-volume hospital departments: medical-surgical adult patient floor, Ambulatory Treatment Center (inpatient and outpatient services), mother/baby, labor/delivery, pediatrics and current location: Neonatal Intensive Care unit (NICU) to answer telephone calls and route connections to appropriate departments or staff.
Collected paperwork for patients, nurses, and physicians.
Entered current information into the records system and printed documents for appointments, files, and patient use.
Located and filed physical permanent records according to established categorization systems.
Completed charts, staffing sheets, and other documentation.
Updated group medical records and technical library to promote smooth office operations.
Managed unit call reception and routed calls to the correct department.
Provided patient information to facilitate timely admissions and discharges.
Conducted patient intake interviews to collect medical information and insurance details.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Retrieved physicians' paperwork, including lab test requests.
Answered phone calls to provide assistance, information, and medical personnel access.
Monitored unit supply levels and notified management of ordering needs.
Compiled physical and digital documents, charts, and reports.
Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
facilitated the timely execution of lab tests and medication refills.
Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
transcription of doctors' orders, including medication and lab test requests.
Drafted and distributed memos and emails for the entire unit.
07/2010 to 10/2011Clinical AssistantSoutheast Alaska Regional Health Consortium | Klawock, AK,
Recorded vital signs and medical histories for 10–15 patients plus each shift.
Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing.
Contacted pharmacies to submit and refill patients' prescriptions.
provided a high level of support to stressed patients prior to procedures, offering comfort and a listening ear.
Assisted patients with basic care and provided excellent service.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Scheduled appointments for patients via phone and in person.
Assisted in clinical care and maintained patient well-being across several areas and locations.
kept an eye on supplies for both the front office and examination rooms, restocking items several times per shift.
Interacted closely with practitioners, nurses, and patients and used effective interpersonal, active listening, and communication skills.
Led patients to exam rooms, answered general questions, and prepared patients for the physician by explaining the process.
Changed dressings on wounds to prevent infection and check for healing.
Handled general office duties to support administrative staff during peak hours.
Position patients properly during examination or treatment for comfort and safety.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Answered phones, scheduled appointments, greeted patients, and ordered supplies.
Kept the facility stocked with necessary supplies, equipment, and instruments.
Communicated with pharmacies for prescription refills on behalf of the supervising physician.
Performed EKG, applied heart monitor to telemetry patients, assisted with bladder scanning, and applied foley/condom catheter
03/2010 to 09/2010Call Center CoordinatorCardinal Services, Inc. | Warsaw, IN,
Developed quality assurance standards and established targets for all staff.
Delivered constructive call process feedback.
Facilitated individual coaching sessions with CSRs to realign productivity goals.
Accomplished call center resource objectives by recruiting, selecting, and orienting new employees.
Managed daily operations, client relations, and IT.
Delegated work to staff, setting priorities and goals.
Provides competent, thorough customer service skills through phone interviews, face-to-face evaluations for intake, crisis calls, and community referrals.
Conducts assessments and assigns patients to the proper level of care in collaboration with the medical staff.
informs patients/guardians of their rights, verifies and certifies insurance benefits, starts financial counseling, obtains custody documents, registers patients, and obtains legal consents.
Works closely with the Medical Director on Physician availability and bed control.
Education and Training
Expected in 03/2025 to to Bachelor of Science | Healthcare Management-Healthcare InformaticsColorado Technical University, Colorado Springs, COGPA:
Expected in 06/2003 to to Associate of Applied Science | Practical NursingKapiolani Community College/University of HI Community Colleges, Honolulu, HIGPA:
Certifications
Basic Life Support from American Heart Association Training, 2023-2025
Accomplishments
Nursing Excellence Award: Kaiser Permanente Hawaii- 2023 Inpatient Friend of Nursing Award
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Resume Overview
School Attended
Colorado Technical University
Kapiolani Community College/University of HI Community Colleges