Skilled Associate with solid understanding of sales environment intricacies. Adept at navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Skills
EMR charting
Practice management
Triaging
Money Management
Customer Service
Customer interaction
Experience in leadership
Planning
Education and Training
Massena Central HighschoolMassena, NYExpected in 06/2009 ā āHigh School Diploma: - GPA:
Experience
Jeffery Bonno - Walmart Potsdam City, STATE, 11/2017 - Current
Assisted teammate with sales-processing tasks to meet daily sales goals.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Identified needs of customers promptly and efficiently.
Obtained [Number]% customer satisfaction score within department.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Unknown - Akwesasne Mohawk Casino City, STATE, 10/2014 - 11/2017
Monitored customer movements and quickly cleared empty tables for future customers.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Consistently went above and beyond expectations by helping with [Task] and [Task] to support teammates and provide customer service.
Led team in carrying out day-to-day tasks with customer service program in mind.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
Successfully balanced [Task] and [Task] seamlessly without sacrificing work quality.
Reduced spending on inventory orders by using minimal supplies and [Action].
Executed cash transactions quickly and accurately.
Stocked displays with new and transferred merchandise.
Supported serving staff in delivering accurate and well-presented food orders.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Backed up cashier staff to process customer orders and payments.
Managed inventory of dining room products, including condiments, linens and flatware.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Offered product samples, answered questions and suggested products.
Applied proactive and resourceful nature to create pleasant guest experiences.
Greeted guests with friendliness and professionalism.
Renee Jandrew - Maison Du Popcorn City, STATE, 06/2009 - 11/2014
Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sold various products by explaining unique features and educating customers on proper application.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Facilitated smooth and timely product launches and delivered exceptional customer service to enable account retention and growth.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Negotiated and closed deals with minimal oversight.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Processed orders through [System] and coordinated product deliveries.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Won store sales competition for [Task], resulting in [Result].
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