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Waitress Trainer Resume Example

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WAITRESS TRAINER
Summary

Energetic waitress bringing 2 years background in service industry. Talent in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory.

Hardworking waitress trainee skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field with 2 years of experience.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Price memorization
  • Buffet setup and takedown
  • Point of Sale (POS) system operations
  • Relationship management
  • Quality control
  • Menu knowledge
  • Prompt table clearance
  • Dining customer service
  • Service prioritization
  • Menu memorization
  • Check payment processing
  • Food inspection
  • Table setting arrangements
Experience
Waitress Trainer, The Original Italian Pie, May 2018-June 2020Slidell, AL
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Arranged each place setting attractively using clean, chip-free plates and utensils.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Designed custom private function and banquet packages to accommodate groups of up to 50, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution..
  • Prepared salads and appetizers to back up kitchen staff.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries, scheduled and confirmed reservations.
  • Processed customers' payments and provided receipts.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Partnered with team members to efficiently serve food and beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Waitress Trainer, Cucina Cangemi, February 2020-June 2020Mandeville, LA

Trained new employees for the opening of new restaurant owned by Sedar Tiglioglu, owner of The Original Italian Pie,

  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Watched new staff for concerns such as drug use and card skimming.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Worked directly with servers for more than 14 shifts during the training process.
  • Resolved the problems and imperfections in the POS system to align with new menu for opening of new restaurant.
Waitress, Joes Italian Restaurant, January 2020-May 2020Slidell, LA
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Sent orders to kitchen staff.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Arranged each place setting attractively using clean, chip-free plates and utensils.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education and Training
High School DiplomaPearl River High School, , Pearl RiverLAJune 2020
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Resume Overview

Companies Worked For:

  • The Original Italian Pie
  • Cucina Cangemi
  • Joes Italian Restaurant

School Attended

  • Pearl River High School

Job Titles Held:

  • Waitress Trainer
  • Waitress

Degrees

  • High School Diploma

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