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Waitress Trainer Resume Example

Resume Score: 80%

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WAITRESS TRAINER
Summary

I am Hard working and willing to prove myself, always respectful and never late. I can bring leadership, dependability and most of all loyalty To all areas of my life! I love working directly with people.

Skills
  • Food safety understanding
  • Relationship management
  • Dining customer service
  • Buffet setup and takedown
  • Effective customer upselling
  • Food inspection
  • Menu memorization
  • Check payment processing
  • Menu knowledge
  • Point of Sale (POS) system operations
  • High-volume dining
  • Liquor, wine and food service
  • Conflict and dispute resolution
Experience
Waitress Trainer | 02/2017 to Current
110 Grill Leominster - Leominster , MA
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked order accuracy and food quality before delivering to customers.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Managed closing duties, including restocking items and reconciling cash drawer.
Group Home Manager | 01/2001 to 10/2008
Minuteman Arc - Concord, MA
  • Encouraged residents to independently interact with others, make decisions and participate in community activities, including [Type] and [Type] activities.
  • Updated, developed and implemented individual treatment plans and discharge plans by collaborating with [Job title].
  • Managed daily needs of [Number] developmentally disabled individuals through budget management, menu planning, activity planning and transportation coordination.
  • Collaborated with treating psychiatrist to develop individual service plans for each resident.
  • Established positive therapeutic relationships with residents by planning [Type] and [Type] activities in home and community.
  • Approved activities that were compliant with the facility's policies, adhered to the budget and offered educational value.
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Communicated with families or advocates to discuss resident needs and progress.
  • Conversed with residents to promote social interaction and reinforce positive behaviors.
  • Maintained records for resident funds, bank accounts and petty cash using [Software].
  • Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
Bar Manager Bartender | 01/2002 to 03/2006
Seamus O'Calahans - Sterling , MA
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Bartender | 06/1998 to 02/2001
Ledgends Sports Bar - Leominster, MA
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Maintained tight financial controls with highly accurate daily registers.
Education and Training
Nashoba Regional - Bolton, MA
High School Diploma
06/1992
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • 110 Grill Leominster
  • Minuteman Arc
  • Seamus O'Calahans
  • Ledgends Sports Bar

School Attended

  • Nashoba Regional

Job Titles Held:

  • Waitress Trainer
  • Group Home Manager
  • Bar Manager Bartender
  • Bartender

Degrees

  • High School Diploma

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