Waitress Trainer Resume Example 110 Grill Leominster

WAITRESS TRAINER

Summary

I am Hard working and willing to prove myself, always respectful and never late. I can bring leadership, dependability and most of all loyalty To all areas of my life! I love working directly with people.

Skills

Food safety understanding
Relationship management
Dining customer service
Buffet setup and takedown
Effective customer upselling
Food inspection
Menu memorization

Check payment processing
Menu knowledge
Point of Sale (POS) system operations
High-volume dining
Liquor, wine and food service
Conflict and dispute resolution

Experience

Waitress Trainer | 02/2017 to Current
110 Grill Leominster - Leominster , MA

Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Checked order accuracy and food quality before delivering to customers.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Reviewed identification for patrons before serving alcoholic drinks.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Managed closing duties, including restocking items and reconciling cash drawer.

Group Home Manager | 01/2001 to 10/2008
Minuteman Arc - Concord, MA

Encouraged residents to independently interact with others, make decisions and participate in community activities, including [Type] and [Type] activities.
Updated, developed and implemented individual treatment plans and discharge plans by collaborating with [Job title].
Managed daily needs of [Number] developmentally disabled individuals through budget management, menu planning, activity planning and transportation coordination.
Collaborated with treating psychiatrist to develop individual service plans for each resident.
Established positive therapeutic relationships with residents by planning [Type] and [Type] activities in home and community.
Approved activities that were compliant with the facility's policies, adhered to the budget and offered educational value.
Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
Communicated with families or advocates to discuss resident needs and progress.
Conversed with residents to promote social interaction and reinforce positive behaviors.
Maintained records for resident funds, bank accounts and petty cash using [Software].
Organized proper transportation for clients to and from appointments, educational and extracurricular activities.

Bar Manager Bartender | 01/2002 to 03/2006
Seamus O'Calahans - Sterling , MA

Checked identification of customers to verify age requirements needed for purchase of alcohol.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Made product recommendations to customers based on preference, food pairings and special promotions.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.

Bartender | 06/1998 to 02/2001
Ledgends Sports Bar - Leominster, MA

Collected food, wine and appetizer orders from patrons and promoted upsell items.
Planned and updated menus to capitalize on changing trends in customer preferences.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Monitored patrons to keep alcohol consumption in designated areas.
Maintained tight financial controls with highly accurate daily registers.

Education and Training

Nashoba Regional - Bolton, MA

High School Diploma

06/1992

Resume Overview

Companies Worked For:

110 Grill Leominster
Minuteman Arc
Seamus O'Calahans
Ledgends Sports Bar

School Attended

Nashoba Regional

Job Titles Held:

Waitress Trainer
Group Home Manager
Bar Manager Bartender
Bartender

Degrees

High School Diploma

Waitress Trainer Resume Example

Resume Score: 80%

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