Cheerful Head Waitress offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Skills
Guest relations management
Food and beverage pairings
Upselling techniques
High-volume dining
Front-of-house display creation
Compliance standards
Guest relations
Item promotion
Tableside Service
Guest seating arrangements
Dining area maintenance
Menu presentation
To-go order preparation
Food spoilage prevention
Bar terminology
Daily specials memorization
Food station setup
Accurate money handling
Bill computation
Order accuracy
Cash handling
Work History
02/2021 to Current
Waitress SupervisorRenown Health – Sparks, NV,
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Trained staff members on use of POS system.
Bussed and reset tables to keep dining room and work areas clean.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Coached employees on salesmanship and updated menus to increase sales.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Supervised server staff and simultaneously served personal section of tables.
Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
Managed food resources, memorized orders and coordinated customer service.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stayed up-to-date on menu changes to help customers make food choices.
Greeted new customers, discussed specials and took drink orders.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Inspected dishes and utensils for cleanliness.
12/2019 to 02/2021
Ophthalmic TechnicianWilliams-Sonoma, Inc. – Valencia, CA,
Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Instilled anesthetic drops and assisted in laser treatments and minor procedures.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Measured and recorded visual acuity and color vision testing.
Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Adjusted fit and conducted minor repairs to eyeglasses as part of patient fit process.
Measured intraocular pressure using Goldman and Tonopen tonometry process.
Measured corneal curvature using keratometer to determine axis and extent of astigmatism.
Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Cleaned or sterilized ophthalmic or surgical instruments.
Conducted binocular disparity tests to assess depth perception.
Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Identified issues during preliminary exam and addressed concerns with physician.
Called patients to inquire about post-operative status or recovery.
Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
06/2018 to 12/2019
Retail Sales AssociateCowboy Liquors – City, STATE,
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Helped customers complete purchases, locate items and join reward programs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Informed customers of current store promotions to encourage additional sales purchases.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
Issued receipts and processed refunds, credits or exchanges.
Worked closely with shift manager to solve problems and handle customer concerns.
Logged reports, expenses, receipts and sales documents into digital database.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Answered questions about store policies and addressed customer concerns.
Folded and arranged merchandise in attractive displays to drive sales.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
Supported efficient and timely replenishment of sales floor merchandise.
Supported loss prevention goals by monitoring shopper behavior.
Opened and closed store independently and prepared nightly bank drop for manager.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Maintained clean sales floor and straightened and faced merchandise.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used POS system to process sales, returns, online orders and gift card activations.
Education
Expected in 06/1997 to to
Associate Degree : Medical Assisting Lake Area Technical Institute - Watertown, SD GPA:
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