LiveCareer-Resume

waitress supervisor resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Friendly waitress with more than 5 years of experience and strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Energetic Head Waitress with distinguished history of decreasing employee training time and increasing overall sales. Outgoing and welcoming worker with training in POS system operations .

Satisfies clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering food and drinks to guests and turning dining tables rapidly to maximize profits.

High-energy culinary professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Waiting tables
  • Task delegation
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Table setting arrangements
  • Menu knowledge
  • Sales Techniques
  • Dining customer service
  • Dish preparation
  • Safe food handling
Experience
09/2020 to Current Server Marriott International | Coralville, IA,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
04/2018 to 11/2020 Waitress Supervisor Las Vegas Cuban Cuisine | City, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Implemented new POS system and trained staff members on use.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Provided exceptional service to high volume of daily customers.
  • Increased product sales by designing new menus and training employees on salesmanship.
06/2016 to 02/2018 Waitress Kebo Restaurant | City, STATE,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Increased sales of high margin menu items through effective upselling.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
01/2015 to 09/2016 Table Busser Company Name | City, State,
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
  • Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
  • Answered questions from guests and retrieved desired items to maximize satisfaction.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Verified adequate levels of linens and trays and restocked low items.
  • Stocked cabinets or serving areas with condiments and refill condiment containers.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
Education and Training
Expected in 09/2020 Associate of Arts | Pharmacy (Pre-Pharmacy) Miami Dade College, Miami, FL GPA:
Expected in Associate of Arts | Culinary Arts Mariano Moreno Culinary Institute , Miami, FL GPA:

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Resume Overview

School Attended

  • Miami Dade College
  • Mariano Moreno Culinary Institute

Job Titles Held:

  • Server
  • Waitress Supervisor
  • Waitress
  • Table Busser

Degrees

  • Associate of Arts
  • Associate of Arts

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