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Waitress Supervisor Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Agile and adaptable team leader with stellar management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive customer service manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Skills
  • Financial Management
  • Business administration
  • Sales growth
  • Training
  • Operations management
  • Safety and compliance
  • Customer service
  • Problem resolution
Work History
01/2020 to Current Waitress Supervisor Lamps Plus | Dublin, CA,
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
06/2016 to 03/2020 Assistant Store Manager Roslyn Storage Ltd | Frankton, IN,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained and managed associates in customer service and sales techniques.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
02/2014 to 03/2016 Storage Manager Rsm | Edison, NJ,
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Created and enforced detailed organization processes to increase quality service standards.
03/2007 to 05/2014 Office Manager Harold's Cave Creek Corral | City, STATE,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Handled all incoming business and client requests for information.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Compared vendor prices and negotiated for optimal savings.
  • Prepared vendor invoices and processed incoming payments.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Developed standard operating procedures for all administrative employees.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Sourced vendors for special project needs and negotiated contracts.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
Expected in 05/2001 High School Diploma | Westwood High School, Mesa, AZ GPA:

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Westwood High School
Job Titles Held:
  • Waitress Supervisor
  • Assistant Store Manager
  • Storage Manager
  • Office Manager
Degrees
  • High School Diploma