LiveCareer-Resume

Waitress Supervisor resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Talented employee goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Skills
  • Multi-line phone proficiency
  • Accounting familiarity
  • Excellent planner and coordinator
  • Office management
  • Data entry
  • Staff management
  • Professional phone etiquette
  • Employee training and development
  • Excellent communication skills
  • Critical thinker
Work History
Waitress/ Supervisor , 01/2016 to 08/2018
Belmont VillageSan Diego, CA,
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Implemented new drink policies, reducing over-pouring by [Number]%.
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
  • Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Upsold [Type] specialty items to increase overall sales and exceed targets.
Housekeeper, 04/2018 to 05/2019
Gilbert ResidenceYpsilanti, MI,
  • Kept building entryway glass clean and polished for professional presentation.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Completed laundry services with special attention to care instructions, including hand-washing and drycleaning.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Cleaned walls, windows, shades and curtains.
  • Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Examined [Number] rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
  • Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Swept and washed all hard surface floors.
  • Spot cleaned walls, carpets and light fixtures.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed waste paper and other trash from premises to designated area.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Changed bed linens and collected soiled linens for cleaning.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Operated [Type] equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and [Type] accidents.
  • Adhered to professional house cleaning checklist.
  • Verified that all storage areas and carts were clean and organized.
  • Used [Type] and [Type] chemicals to disinfect floors, counters and furniture.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Office Assistant / Housekeeper, 05/2019 to Current
Oregon TrailCity, STATE,
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Offered departmental administrative support.
  • Executed record filing system to improve document organization and management.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Maintained staff directory and company policy handbook for human resources department.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Certified Nursing Assistant, 01/2000 to 08/2012
Hope Community ServicesCity, STATE,
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Transported patients between rooms and appointments or testing locations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Education
Ged: , Expected in 10/2002
Adult education - Juneau, AK
GPA:

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Resume Overview

School Attended

  • Adult education

Job Titles Held:

  • Waitress/ Supervisor
  • Housekeeper
  • Office Assistant / Housekeeper
  • Certified Nursing Assistant

Degrees

  • Ged

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