Waitress Supervisor resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Talented employee goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
Multi-line phone proficiency
Accounting familiarity
Excellent planner and coordinator
Office management
Data entry
Staff management
Professional phone etiquette
Employee training and development
Excellent communication skills
Critical thinker
Work History
Waitress/ Supervisor , 01/2016 to 08/2018 Belmont Village – San Diego, CA,
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Implemented new drink policies, reducing over-pouring by [Number]%.
Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Checked identification to enforce age requirement for alcoholic beverages.
Upsold [Type] specialty items to increase overall sales and exceed targets.
Housekeeper, 04/2018 to 05/2019 Gilbert Residence – Ypsilanti, MI,
Kept building entryway glass clean and polished for professional presentation.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Completed laundry services with special attention to care instructions, including hand-washing and drycleaning.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
Stripped and refinished hard surface floors to maintain quality condition and appearance.
Cleaned walls, windows, shades and curtains.
Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Examined [Number] rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Swept and washed all hard surface floors.
Spot cleaned walls, carpets and light fixtures.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Disposed of trash and recyclables each day to avoid waste buildup.
Removed waste paper and other trash from premises to designated area.
Restocked room supplies such as facial tissues for personal touch with every job.
Changed bed linens and collected soiled linens for cleaning.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Accepted accountability for all assigned building keys, master keys and access cards.
Operated [Type] equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and [Type] accidents.
Adhered to professional house cleaning checklist.
Verified that all storage areas and carts were clean and organized.
Used [Type] and [Type] chemicals to disinfect floors, counters and furniture.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Office Assistant / Housekeeper, 05/2019 to Current Oregon Trail – City, STATE,
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Streamlined processing procedures for various financial and employee documents to improve traceability.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Processed payments and documented account changes for financial accuracy and transparency.
Screened applicant resumes and coordinated both phone and in-person interviews.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Offered departmental administrative support.
Executed record filing system to improve document organization and management.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Maintained staff directory and company policy handbook for human resources department.
Arranged rapid office equipment repair and maintenance with vendors.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Certified Nursing Assistant, 01/2000 to 08/2012 Hope Community Services – City, STATE,
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Obtained client medical history, including medication information, symptoms and allergies.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
Transported patients between rooms and appointments or testing locations.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Education
Ged: , Expected in 10/2002 Adult education - Juneau, AK GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.