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Waitress/Manager Resume Example

Resume Score: 80%

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WAITRESS/MANAGER
Summary

I am a very dedicated employee who commits to giving my all to my work. I always commit to provide the best customer service I possibly can, along with assisting clients or customers with their requests. I am fluent in speaking Spanish in order to help customers or clients with any type of servies that are needed in order for non english speaking customers to have the best experience they may possibly be able to have. I strive in everything that I do because I know that I can always give more then what is asked of me. I would also like to mention that I am a fast learner and love learning new things.

Skills
  • Issue and conflict resolution
  • POS systems
  • Cash drawer balancing
  • Payment processing
  • Issue resolution
  • Scanner operations
  • Cash counting machine operations
  • Security monitoring
  • Merchandise restocking
  • Loss prevention
  • Customer order recording
  • Cash management
  • Cash register operation
  • Product recommendations
  • Customer assistance
  • ID verification
  • Coin counting
  • Customer greeting
  • Credit and cash transactions
Experience
Company Name | City, StateWaitress/Manager
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement restaurant operational changes.
  • Created weekly schedules for waitress's to keep every shift well-staffed during holidays and busy periods.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Served plated dinners, buffet-style dinners and fulfilled customer requests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Company Name | City, StateCSR
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
Company Name | City, StateAssistant Manager
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed inventory audits to identify losses and project demand.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Company Name | City, StateManager
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Verified prices and computed totals to complete accurate invoices.
  • Controlled inventory to eliminate expenses and ensure optimal stock.
  • Increased customer satisfaction with assistance for any request or question.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Stayed up to date on current item discounts to support promotions.
  • Answered phone calls to assist customers with questions and music orders.
Education and Training
Aim GlobalEd | CityHigh School Diploma04/2018
Bilingual

I am able to assist with being able to give our Spanish speaking customers or clients with any questions or concerns that may be needed.

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Resume Overview

School Attended

  • Aim GlobalEd

Job Titles Held:

  • Waitress/Manager
  • CSR
  • Assistant Manager
  • Manager

Degrees

  • High School Diploma

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