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Waitress/Management Trainee Resume Example

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WAITRESS/MANAGEMENT TRAINEE
Summary

Successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management. Easy going and willing to learn all areas of work.

Adaptable offering years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.

Personable with more than 5 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.

Skills
  • Customer Service
  • Leadership
  • Issue and conflict resolution
  • Superb time management
Experience
Turning Point | Blue Bell, PAWaitress/Management Trainee02/2020 - 08/2020
  • Met with customers to discuss options for selection of products and services.
  • Balanced cash drawer daily and performed all opening and closing duties.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Resolved customer issues efficiently to build loyalty.
  • Shadowed [Job title] to gain understanding of organizational expectations and management techniques.
Warminster West | Horsham, PAWaitress08/2019 - 12/2019
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Increased sales of high margin menu items through effective upselling.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Lancers Diner | Horsham, PAWaitress01/2016 - 08/2018
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Increased sales of high margin menu items through effective upselling.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
Upper Moreland High School | Willow Grove, PAHigh School Diploma06/2007
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Resume Overview

Companies Worked For:

  • Turning Point
  • Warminster West
  • Lancers Diner

School Attended

  • Upper Moreland High School

Job Titles Held:

  • Waitress/Management Trainee
  • Waitress

Degrees

  • High School Diploma

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