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Waitress/Management Trainee Resume Example

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MF
WAITRESS/MANAGEMENT TRAINEE
Summary

Successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management. Easy going and willing to learn all areas of work.

Adaptable offering years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.

Personable with more than 10 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Motivated welding student seeking work in MIG, flux, stick, and tig to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Welding student pursuing any opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Currently completed 900 plus hours at Philadelphia Technician Training Institute for welding . Certified in MIG 2g, 3g, 4g , FLUX 2g, 3g, and 4g, STICK 2g, 3g, 4g, TIG stainless steel 2g and 3g.

Skills
  • Customer Service
  • Leadership
  • Issue and conflict resolution
  • Superb time management
  • Task delegation
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Conflict resolution
  • Flexible
  • Organizational skills
  • Work ethic
  • People skills
  • Basic math
  • Working collaboratively
  • Team building
  • Active listening
  • Communication
  • PPE use
  • Multitasking
  • Planning
  • Decision-making
  • Troubleshooting
  • Time management
  • Relationship building
Experience
Aramark Corp. | Savannah , GAWaitress/Management Trainee02/2020 - 08/2020
  • Met with customers to discuss options for selection of products and services.
  • Balanced cash drawer daily and performed all opening and closing duties.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Resolved customer issues efficiently to build loyalty.
  • Shadowed Management to gain understanding of organizational expectations and management techniques.
Aramark Corp. | Searcy , ARWaitress08/2019 - 12/2019
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Increased sales of high margin menu items through effective upselling.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Lancers Diner | City , STATEWaitress01/2016 - 08/2018
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Increased sales of high margin menu items through effective upselling.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
Upper Moreland High School | City, StateHigh School Diploma06/2007
Philadelphia Technician Training | City, StateSome College (No Degree) in Welding
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

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Resume Strength
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Resume Overview

School Attended

  • Upper Moreland High School
  • Philadelphia Technician Training

Job Titles Held:

  • Waitress/Management Trainee
  • Waitress

Degrees

  • High School Diploma
    Some College (No Degree) in Welding

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