Waitress Hostess Bartender resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I’m a hard driven, young, active woman who isn’t afraid to step into a new area of work. I get the job done and more. I have great communication skills and are more than willing to learn to get where I need to be in life. I’m very adaptable and flexible with areas of work, always willing to learn something new and will not give up.
Skills
Menu memorization
Point of Sale (POS) system operations
High-volume dining
Liquor, wine and food service
Safe food handling
Relationship management
Check payment processing
Letter writing
Confidentiality understanding
Recordkeeping and bookkeeping
Client relations and retention
Conflict resolution techniques
Skilled multi-tasker
Product Knowledge
Customer Service
Experience
Waitress/Hostess/Bartender, 02/2017 to 09/2021 Epsilon Systems Solutions, Inc. – Pearl Harbor, HI,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Cleared table and bussed dishes to allow for quick setups.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Calculated accurate bill amounts and processed cash and credit card payments.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Secretary, 08/2018 to 03/2019 Smart & Final Inc. – Norwalk, CA,
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Completed supply orders and maintained appropriate levels of office supplies.
Created agendas, meeting notes and other documents to enhance collaborative process.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Managed multiple calendars and contacts within [Software].
Produced and distributed memos, newsletters, email updates and other forms of communication.
Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
Assistant Manager, 01/2015 to 03/2016 Materion – Westford, MA,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Completed inventory audits to identify losses and project demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Customer Service Manager, 04/2013 to 01/2015 Walmart – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Responded to in-person and online customers to improve company customer service ratings.
Education and Training
High School Diploma: , Expected in 05/2013 Rolette Public School - Rolette, ND GPA:
: , Expected in Dakota College At Bottineau - Bottineau, ND GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.