Waitress Hostess Bartender resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I’m a hard driven, young, active woman who isn’t afraid to step into a new area of work. I get the job done and more. I have great communication skills and are more than willing to learn to get where I need to be in life. I’m very adaptable and flexible with areas of work, always willing to learn something new and will not give up.

  • Menu memorization
  • Point of Sale (POS) system operations
  • High-volume dining
  • Liquor, wine and food service
  • Safe food handling
  • Relationship management
  • Check payment processing
  • Letter writing
  • Confidentiality understanding
  • Recordkeeping and bookkeeping
  • Client relations and retention
  • Conflict resolution techniques
  • Skilled multi-tasker
  • Product Knowledge
  • Customer Service
Waitress/Hostess/Bartender, 02/2017 to 09/2021
Epsilon Systems Solutions, Inc.Pearl Harbor, HI,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Cleared table and bussed dishes to allow for quick setups.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Secretary, 08/2018 to 03/2019
Smart & Final Inc.Norwalk, CA,
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Managed multiple calendars and contacts within [Software].
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
Assistant Manager, 01/2015 to 03/2016
MaterionWestford, MA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Completed inventory audits to identify losses and project demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Customer Service Manager, 04/2013 to 01/2015
WalmartCity, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Responded to in-person and online customers to improve company customer service ratings.
Education and Training
High School Diploma: , Expected in 05/2013
Rolette Public School - Rolette, ND
: , Expected in
Dakota College At Bottineau - Bottineau, ND

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Resume Overview

School Attended

  • Rolette Public School
  • Dakota College At Bottineau

Job Titles Held:

  • Waitress/Hostess/Bartender
  • Secretary
  • Assistant Manager
  • Customer Service Manager


  • High School Diploma
  • Some College (No Degree)

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