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Waitress, Hostess and Bartender Resume Example

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WAITRESS, HOSTESS AND BARTENDER
Professional Summary

Enthusiastic restaurant professional with expertise in food, mixology, beer, liquor and wine along with solid background in team leadership and business decision making. 17+ years in field with strong desire to drive business success.

Work History
Marriott International. Madeira Beach , FLWaitress, Hostess and Bartender | 03/2018 - 03/2020
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Used cash registers and credit card machines to cash out customers.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Implemented drink prep procedures that reduced wasted stock.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Waited on up to 30+ customers at bar and at table bar area.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
  • Operated efficiently in high-volume setting to prepare and serve high quantity of drinks per hour.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Displayed enthusiasm and promoted exceptional service to customers, successfully increasing referrals and walk-in business.
  • Decreased customer wait times by efficiently carrying 3+ plates at one time without spilling or dropping food.
  • Achieved high sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menu.
  • Typed and printed daily specials.
  • Took reservations and party inquires over the phone and through email.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Marriott International. Meridian , IDWaitress | 10/2017 - 02/2018
  • Processed orders and sent to kitchen employees by Point of Sale system.
  • Served hot, non-alcoholic and alcoholic beverages and offered refills.
  • Managed food resources, memorized orders and coordinated service in 80+ table restaurant.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Moved and set up seating, prepared extra silverware and glassware prior to arrival of large groups.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised restocking of condiment area by kitchen.
  • Folded napkins and prepared silverware sets to provide adequate supply for waitress station.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Worked in a timely and efficient manner when a customer mentioned they were going to a Broadway or Radio City show.
  • Assisted with guest inquiries, take out orders over phone and on computer from Grub hub and Seamless and helped coworkers when possible.
The Junction. City , STATEWaitress | 07/2017 - 10/2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Quickly set up and cleared tables and stocked all service stations.
O'Neill's Maspeth. City , STATEWaitress, Bartender, Hostess and Manager | 08/2013 - 07/2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders on a computerized Point of Sale system.
  • Set up glassware and liquor prior to events.
  • Poured drinks using standard pour according to specifications.
  • Maintained full knowledge of beverage lists and promotions.
  • Refused service to intoxicated and unruly guests.
  • Verified that guests at the bar and if at a table ordering alcohol were of legal age.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Retrieved liquor, wine and beer from various storage facilities.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, cloth napkins, etc.)
  • Served each guest courteously, quickly and efficiently.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Suggested appropriate food and drink pairings to better accommodate a customers experience.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Skills
  • Tableside service
  • Beverage preparation
  • High-Volume Dining
  • Point of Sale Knowledge
Education
The Mary Louis AcademyCity05/2002High School Diploma
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Resume Overview

School Attended

  • The Mary Louis Academy

Job Titles Held:

  • Waitress, Hostess and Bartender
  • Waitress
  • Waitress, Bartender, Hostess and Manager

Degrees

  • High School Diploma

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