Waitress/Hostess Resume Example Toney's Grill & Seafood Market

/WAITRESS/HOSTESS

Professional Summary

Attentive Waitress with superior knowledge of fine dining and dedication to fantastic dining experiences. Trained in POS systems and serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Cheerful always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations.

Work History

Toney's Grill & Seafood Market- Waitress/Hostess
Vicksburg, MS02/2020 - Current

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Prepared beverages and filled food orders for customers.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Decreased customer wait times by efficiently carrying 10 plates at one time without spilling or dropping food.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Prepared specialty deserts for customers including bread pudding and strawberry cheesecake.
Used cash registers and credit card machines to cash out customers, handling up to $500 in cash per event.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Managed food resources, memorized orders and coordinated service in 90- table restaurant.
Displayed enthusiasm and promoted hospitable service to customers, successfully increasing referrals and walk-in business.

Kangaroo- Cashier
Vicksburg, MS05/2014 - 01/2015

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Assisted customers by answering questions and fulfilling requests.
Worked closely with manager to solve problems and handle customer concerns.
Completed sales in excess of $300 with near-zero errorrate using POS system.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Reviewed weekly sales circulars and monitored price changes.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Increased sales 100% by offering advice on purchases and promoting additional products.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers with special services, account updates and promotional options.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Prepared and submitted end-of-shift reports.
Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Used cash registers and POS systems to request and record customer orders and compute bills.
Served needs of more than 100 customers in busy store environment.
Completed manual and machine counts of funds for transactions valued at over $100.

Hinds Agricultural HIgh School- Librarian Assistant
Utica, Mississippi08/2008 - 05/2010

Handled receipt processing for book, audio-visual and computer software inventories.
Processed receipt of new book, audio visual and computer software inventory.
Maintained accurate records and confidentiality of library book and periodical inventory.
Kept detailed records of lending transactions and library users.
Closely monitored front desk visitors to maintain secure and clean environment.
Assisted patrons with library's computers and provided information on logging onto Internet.
Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
Organized circulation desk with over 3,000 books and periodicals to be checked out.
Marketed library's many services to visitors and patrons through active communication.
Provided assistance and support to staff in regard to facility maintenance, security and services.
Educated patrons on use of reference sources, card catalogs and automated information systems.
Greeted patrons warmly and offered to assist with any issues or needs.
Maintained circulation desk for lending of periodicals and books.
Placed books on proper shelves when returned to circulation.
Created fliers to post throughout library that would inform visitors and patrons of upcoming events including book clubs, meetings and special programs.
Policies and procedures to achieve effective enforcement.
Answered questions from patrons and helped to find desired materials.
Supported staff with facility maintenance, security, services and daily staff tasks.
Enforced all school procedures.
Stayed up-to-date on school policies and procedures to achieve effective enforcement.
Gained strong understanding of various methods for cataloging books and other materials.
Entered and updated lending transactions of library users.
Collected and processed fines on overdue library materials.
Organized summer reading program for children between ages of 5 and 17, resulting in 85% increase in book loans.
Safeguarded library book and periodical inventory.
Handled check-in and check-out process of library books and materials at circulation desk.
Maintained secure environment by monitoring visitors at front desk.

Skills

Relationship development
Customer service
Project organization
Operational improvement
Team building
First Aid/CPR
Process improvement
Problem resolution

Business operations
Organization
Team management
Budgets
Supervision
Communications
Regulatory Compliance

Education

Hinds Community College, Utica, MsUtica, MSClothing And Textiles Studies

Warren Central High SchoolVicksburg, MSHigh School Diploma:

Resume Overview

Companies Worked For:

Toney's Grill & Seafood Market
Kangaroo
Hinds Agricultural HIgh School

School Attended

Hinds Community College, Utica, Ms
Warren Central High School

Job Titles Held:

Waitress/Hostess
Cashier
Librarian Assistant

Degrees

Clothing And Textiles Studies
High School Diploma :

Waitress/Hostess Resume Example

Resume Score: 80%

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