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Waitress/Hostess Resume Example

Resume Score: 80%

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Trisha
Brown
Professional Summary
  • Focused and reliable waitress/front of house worker bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
  • Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
  • Well versed in customer satisfaction, as well as money and time management.

I am a very flexible employee, who is looking to start their career. I have received certification in medical office administration/medical billing and coding. I have been educated in all Microsoft programs, as well as keyboarding classes. I am a very fast learner and absorb information very quickly. I have 3 babies, so I am a professional multitasker! Just trying to get my feet off the ground and find something that I love doing!

Skills
  • Menu memorization
  • Beverage preparation
  • To-go order preparation
  • Food and beverage pairings
  • Performance improvement
  • Table setting knowledge
  • Order accuracy
  • Point of sale knowledge
  • Item promotion
  • Cash handling
  • Ordering procedures
  • Order delivery practices
  • Hospitality service expertise
  • Stocking and replenishing
  • Dining area maintenance
  • Front-of-house display creation
  • Daily specials memorization
  • Upselling techniques
  • Compliance standards
  • Bill computation
  • Food station setup
  • Accurate money handling
  • Food running
  • Food preparation and safety
  • Guest seating arrangements
  • Sales expertise
  • Menu presentation
  • High-volume dining
  • Arriving to work on time; very punctual.
  • Have taken keyboarding classes.
  • Fluent with all Microsoft programs.
Education
Martinsburg CollegeMartinsburg, WV05/2020Certificate in Medical Office Administration: Medical Office Administration/Billing And Coding
  • Coursework in Medical Billing and Coding, Microsoft and Medical Ethics.
Mountain Education Charter High SchoolBlairsville, GA05/2013High School Diploma
  • Graduated with honors.
Work History
Rib Country- Waitress/Hostess
Hayesville, NC07/2019 - 09/2019
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Angelo's Downtown Pizza- Waitress/Hostess/Front of House Team Member
Hayesville, NC01/2016 - 06/2019
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled numerous calls per shift to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored social media and online sources for industry trends.
Monet's - Waitress/Bakery Team Member/Front of House Team Member
Blairsville, GA07/2011 - 08/2012
  • DDecorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Managed inventory, labor, expenses and other operational processes.
  • Served bakery customers daily with professional and effective customer service.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
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Resume Overview

Companies Worked For:

  • Rib Country
  • Angelo's Downtown Pizza
  • Monet's

School Attended

  • Martinsburg College
  • Mountain Education Charter High School

Job Titles Held:

  • Waitress/Hostess
  • Waitress/Hostess/Front of House Team Member
  • Waitress/Bakery Team Member/Front of House Team Member

Degrees

  • Certificate in Medical Office Administration : Medical Office Administration/Billing And Coding
    High School Diploma

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