Waitress/Hostess Resume Example Rib Country

WAITRESS/HOSTESS

Professional Summary

Focused and reliable waitress/front of house worker bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Well versed in customer satisfaction, as well as money and time management.

I am a very flexible employee, who is looking to start their career. I have received certification in medical office administration/medical billing and coding. I have been educated in all Microsoft programs, as well as keyboarding classes. I am a very fast learner and absorb information very quickly. I have 3 babies, so I am a professional multitasker! Just trying to get my feet off the ground and find something that I love doing!

Skills

Menu memorization
Beverage preparation
To-go order preparation
Food and beverage pairings
Performance improvement
Table setting knowledge
Order accuracy
Point of sale knowledge
Item promotion
Cash handling
Ordering procedures
Order delivery practices
Hospitality service expertise
Stocking and replenishing
Dining area maintenance
Front-of-house display creation

Daily specials memorization
Upselling techniques
Compliance standards
Bill computation
Food station setup
Accurate money handling
Food running
Food preparation and safety
Guest seating arrangements
Sales expertise
Menu presentation
High-volume dining
Arriving to work on time; very punctual.
Have taken keyboarding classes.
Fluent with all Microsoft programs.

Education

Martinsburg CollegeCity, State05/2020Certificate in Medical Office Administration: Medical Office Administration/Billing And Coding

Coursework in Medical Billing and Coding, Microsoft and Medical Ethics.

Mountain Education Charter High SchoolCity05/2013High School Diploma

Graduated with honors.

Work History

Rib Country- Waitress/Hostess
City , STATE07/2019 - 09/2019

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Angelo's Downtown Pizza- Waitress/Hostess/Front of House Team Member
City , STATE01/2016 - 06/2019

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Verified prepared food met all standards for quality and quantity before serving to customers.
Maintained excellent attendance record, consistently arriving to work on time.
Handled numerous calls per shift to address customer inquiries and concerns.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Monitored social media and online sources for industry trends.

Monet's- Waitress/Bakery Team Member/Front of House Team Member
City , STATE07/2011 - 08/2012

DDecorated and merchandised quality bakery goods to build business reputation and revenue base.
Replenished and rotated food items, following correct food cooling and storage procedures.
Managed inventory, labor, expenses and other operational processes.
Served bakery customers daily with professional and effective customer service.
Developed new products based on seasonal ingredients, holidays and dessert trends.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored dining room and guest flow to maximize table usage and minimize wait times.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Resume Overview

School Attended

Martinsburg College
Mountain Education Charter High School

Job Titles Held:

Waitress/Hostess
Waitress/Hostess/Front of House Team Member
Waitress/Bakery Team Member/Front of House Team Member

Degrees

Certificate in Medical Office Administration : Medical Office Administration/Billing And Coding
High School Diploma

Waitress/Hostess Resume Example

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