Waitress/Head Bartender February 2020 to CurrentTaunt Maries － Lafayette, Louisiana
Calculated charges, issued table checks and collected payments from customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Prepared salads and appetizers to back up kitchen staff.
Checked order accuracy and food quality before delivering to customers.
Transported all dirty glassware and utensils from dining room to dish washing area for proper cleaning.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Answered phones politely and promptly, accurately recording and confirming reservations.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Inspected restrooms for cleanliness and availability of supplies at least three times per shift.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Sales Associate June 2017 to September 2019GNC － Lafayette, Louisiana
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sold various products by explaining unique features and educating customers on proper application.
Offered product and service consultations and employed up-selling techniques.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Processed orders through system and coordinated product deliveries.
Assisted customers by finding needed diet/health items and checking inventory for items at other locations.
Helped average of 20 customers per day by responding to inquiries and locating products.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
Prepared cash deposits up to $1,000 with zero discrepancies.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Recommended merchandise to customers based on needs and preferences.
Used POS register system to ring up customer purchases, process payments and issue receipts.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Met or exceeded up-selling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Stayed up to date on store promotions, payment policies and security practices.
Communicated with customers about product offerings, including policies, restrictions and refund policies.
Designed and deployed new display ideas to improve accessibility to merchandise.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Veterinary Technician (surgery) March 2016 to May 2017Acadiana Equine Hospital － Opealousas , Louisiana
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Collaborated in development of surgical procedures.
Handled all delegated tasks, including patient care, administration of medications, running anesthesia during surgery, help with suturing when needed, wound care/ post-op, capture various x-rays and preform ultrasounds, aid in various surgeries when needed, over see other employees, training new employees, in charge of sterilization of instruments and creating a proper procedure for it, updating patient charts daily and creating patient invoices.
Improved customer satisfaction by finding creative solutions to problems.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Worked closely withteam members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Attended departmental meetings, providing feedback to enhance future performance.
Recognized by management for providing exceptional customer service.
Education and Training
Bachelor of Science : Exercise Science, 2020University of Louisiana At Lafayette － Lafayette, LA
Certification of completion by the Pharmacy Technician Certification Board (PTCB)