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Waitress/ Event Staff Resume Example

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WAITRESS/ EVENT STAFF
Professional Summary

Personal Summary - Proactive and dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Self-motivated and hard working in Customer Service bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Work History
Company Name. City, StateWaitress/ Event Staff | 07/2019 - Current
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Monitored guests for intoxication and immediately reported concerns to management
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Prepared beverages and filled food orders for customers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Coordinated parties of 50+ in events throughout 5 event spaces, including parties, reunions, and corporate meetings
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Greeted and maintained relationships with regular customers
  • Checked identification to enforce age requirement for alcoholic beverages
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Company Name. City, StateCross Fuctional Team Member | 01/2019 - 07/2019
  • Marked-down clearance items and relocated merchandise to proper store areas
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Answered questions about store policies and concerns to support positive customer experiences
  • Worked with managers and advertising directors to optimize promotions
  • Arranged consistent shelves, bins and racks in two separate departments by following established planograms
  • Arranged consistent shelves, bins and racks in two separate departments by following established planograms
  • Promoted seasonal products and trends to ensure efficient movement of stock
  • Monitored and replenished display inventory and restructured according to available stock
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
Company Name. City, StateMerchandise Coordinator | 02/2018 - 12/2018
  • Supervised departmental employees
  • Merchandised new stock to appeal to customers, grab attention and drive sales
  • Acted as liaison between production, delivery and merchandising teams
  • Priced products based on season and market demand
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays
  • Listened to customer needs and desires to identify and recommend optimal products
  • Checked prices for customers and processed items sold by scanning barcodes
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Folded and arranged bed/ bath merchandise in attractive displays to drive sales
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Monitored customers for signs of security concerns and escalated issues to management
  • Maintained organized checkout area and swept floors and emptied trash cans
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Issued receipts and processed refunds, credits, or exchanges
Company Name. City, StateFront Desk Receptionist | 09/2016 - 02/2018
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
  • Sorted product and provided expertise on non-conforming product requirements
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked with salon customers to understand requirements and provide an exceptional customer experience
  • Investigated and resolved customer complaints to foster satisfaction
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Answered phones, responded to customer inquiries and scheduled services with appropriate staff members
Skills
  • Order accuracy
  • Communication skills
  • Payment processing
  • Organization
  • Customer service
  • Credit card transactions
  • Training and development
  • Computer literate
  • Motivated team player
  • Strong work ethic
  • Merchandising
  • Natural leader
Education
Leander High SchoolCity, State06/2018High School Diploma
  • Received Professional Certification in Cosmology
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Resume Overview

School Attended

  • Leander High School

Job Titles Held:

  • Waitress/ Event Staff
  • Cross Fuctional Team Member
  • Merchandise Coordinator
  • Front Desk Receptionist

Degrees

  • High School Diploma

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