Waitress/ Event Staff Resume Example High Five

WAITRESS/ EVENT STAFF

Professional Summary

Personal Summary - Proactive and dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Self-motivated and hard working in Customer Service bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Work History

High Five. Lakeway, TXWaitress/ Event Staff | 07/2019 - Current

Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Kept register accurate through correct billing, payment processing and cash management practices
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Monitored guests for intoxication and immediately reported concerns to management
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Prepared beverages and filled food orders for customers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Coordinated parties of 50+ in events throughout 5 event spaces, including parties, reunions, and corporate meetings
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Greeted and maintained relationships with regular customers
Checked identification to enforce age requirement for alcoholic beverages
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business

H-E-B. Lakeway, TXCross Fuctional Team Member | 01/2019 - 07/2019

Marked-down clearance items and relocated merchandise to proper store areas
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Answered questions about store policies and concerns to support positive customer experiences
Worked with managers and advertising directors to optimize promotions
Arranged consistent shelves, bins and racks in two separate departments by following established planograms
Arranged consistent shelves, bins and racks in two separate departments by following established planograms
Promoted seasonal products and trends to ensure efficient movement of stock
Monitored and replenished display inventory and restructured according to available stock
Equipped and organized facility to comply with company strategy for online and offline quality controls

Home Goods. Cedar Park, TXMerchandise Coordinator | 02/2018 - 12/2018

Supervised departmental employees
Merchandised new stock to appeal to customers, grab attention and drive sales
Acted as liaison between production, delivery and merchandising teams
Priced products based on season and market demand
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays
Listened to customer needs and desires to identify and recommend optimal products
Checked prices for customers and processed items sold by scanning barcodes
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Folded and arranged bed/ bath merchandise in attractive displays to drive sales
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
Monitored customers for signs of security concerns and escalated issues to management
Maintained organized checkout area and swept floors and emptied trash cans
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Issued receipts and processed refunds, credits, or exchanges

Great Clips. Austin, TXFront Desk Receptionist | 09/2016 - 02/2018

Equipped and organized facility to comply with company strategy for online and offline quality controls
Sorted product and provided expertise on non-conforming product requirements
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Worked with salon customers to understand requirements and provide an exceptional customer experience
Investigated and resolved customer complaints to foster satisfaction
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Answered phones, responded to customer inquiries and scheduled services with appropriate staff members

Skills

Order accuracy
Communication skills
Payment processing
Organization
Customer service
Credit card transactions

Training and development
Computer literate
Motivated team player
Strong work ethic
Merchandising
Natural leader

Education

Leander High SchoolLeander, TX06/2018High School Diploma

Received Professional Certification in Cosmology

Resume Overview

Companies Worked For:

High Five
H-E-B
Home Goods
Great Clips

School Attended

Leander High School

Job Titles Held:

Waitress/ Event Staff
Cross Fuctional Team Member
Merchandise Coordinator
Front Desk Receptionist

Degrees

High School Diploma

Waitress/ Event Staff Resume Example

Resume Score: 80%

Resume Overview

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