Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable Sales Associate with strengths in training, and customer service. Friendly, knowledgeable and hard-working team player. Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals. Retail Sales Associate with 2-3 years in upscale retail apparel, shoe and jewelry sales. Enjoys helping customers find products to meet their needs. Energetic, with a strong background in retail sales, fashion merchandising and customer service support. Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements as well. Skilled Cashier with excellent track record in managing professional register operations. Hard-working and diligent team player with strong mathematical and customer service skills. Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Customer service mindset
High-end fashion knowledge
Consistently exceeded daily sales targets with an average of $300-1,000 in sales each day. Routinely helped as many customers each day in a high-volume retail outlet.
03/2015 to 09/2015
Waitress/Door GirlCompany Name － City, State
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.
Resolved guest complaints promptly and professionally.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Frequently washed and sanitized hands, food areas and food preparation tools.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
09/2014 to 08/2015
Hooters GirlCompany Name － City, State
Assisted diners with seating as needed.
Accepted payment from customers and made change as necessary.
Attempted to limit problems and liability related to customers' excessive drinking.
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
Cleaned bars, work areas, and table.
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
Greeted guests and sat them at tables or in waiting areas.
Kept drink stations clean and ready for service.
02/2013 to 03/2015
Personal assistantCompany Name － City, State
Scanned and filed forms, reports, correspondence and receipts.
Retrieved requested files and delivered to appropriate personnel.
Operated office equipment such as copiers and fax machines.
Entered information into computer databases.
Processed and routed incoming mail.
Reviewed files to check for complete and accurate information.
Looked up information with computer programs.
Wrote professional business correspondence.
Maintained household inventory and maintenance schedules.
Screened telephone calls and inquiries and directed them as appropriate.
Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
Created expense reports using Microsoft Excel spreadsheets.
Conducted extensive online and phone research.
Organized work projects around client's house.
01/2013 to 07/2014
sales associateCompany Name － City, StateOperated cash register with proficiency. Provided professional and courteous service at all times. Unboxed new merchandise. Organized register supplies. Bagged merchandise by following standard procedures. Cleaned and straightened work area. Maintained productive relationships with existing customers through exceptional follow-up after sales. Kept showroom professional and neat at all times. Achieved $3000 monthly sales goals. Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 80%. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.
02/2011 to 12/2012
sales associate/cashierCompany Name － City, StateDescribed use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Listened to customer needs and preferences to provide accurate advice. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. Cleaned and straightened work area. Assessed customer needs and responded to questions. Bagged merchandise by following standard procedures. Organized register supplies. Unboxed new merchandise. Rotated stock to maintain freshness. Worked overtime shifts during busy periods.
High School DiplomaCity, StateMember of Fashion Club.Fashion and Textiles course
Fluent in Spanish
business correspondence, Cash handling, client, customer satisfaction, customer service, databases, expense reports, Fashion, fax machines, forms, inventory and maintenance, meetings, Microsoft Excel, mail, Neat, office equipment, personnel, copiers, research, sat, Fluent in Spanish, spreadsheets, tables, telephone, phone
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