LiveCareer-Resume

waitress cocktail waitress resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I have a high experience with customer service, and I am a fast learner with a lot of unique skills that I can bring to any opportunity given. I have outstanding time management skills that works well with my organization skills.

Skills
  • Supervision
  • Relationship development
  • Communications
  • Inventory management
  • RFI Scanners
  • Organization
  • Team management
  • Customer service
  • First Aid/CPR
  • Planning and coordination
  • Problem resolution
  • Operational improvement
Experience
Waitress/Cocktail Waitress, 11/2019 - Current
Dlh Holdings Corp. Atlanta, GA,
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Increased sales of key menu items through effective upselling.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [20] to [50].
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Data Entry Clerk, 08/2019 - 11/2020
Aramark Corp. Oklahoma City, OK,
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Obtained scanned records and uploaded into company databases.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Verified and logged deadlines in response to daily inquiries and requests.
Waitress, 06/2016 - 07/2019
K. Hovnanian Companies Gambrills, MD,
  • Calculated charges, issued table checks and collected payments from customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [20] to [50].
  • Increased sales of key menu items through effective upselling.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Receptionist, 01/2014 - 05/2016
The Edge Fitness Clubs City, STATE,
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Provided information to callers and drafted office emails.
  • Answered and directed incoming calls using multi-line telephone system.
Education and Training
High School Diploma: , Expected in 06/2016
-
Rogers High School - Puyallup, WA
GPA:
Status -
: Kinesiology, Expected in
-
Washington State University - Pullman, WA
GPA:
Status -

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Resume Overview

School Attended

  • Rogers High School
  • Washington State University

Job Titles Held:

  • Waitress/Cocktail Waitress
  • Data Entry Clerk
  • Waitress
  • Receptionist

Degrees

  • High School Diploma
  • Some College (No Degree)

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