LiveCareer-Resume

waitress cocktail waitress resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

My objective is to secure a challenging position within a company that will allow me to advance my experience.

Skills
  • Leadership
  • Teamwork
  • Time Management
  • Problem-Solving
  • Flexibility
  • Communication
  • Detail Oriented
  • Organization and planning
  • Active Listener
  • Computer literacy
  • Technology savvy
  • Language: Beginner Spanish
Work History
Waitress • Cocktail Waitress, 07/2018 to Current
PetcoWilmington, NC,
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upsold high-profit items such as appetizers, higher quality steak and seafood, and mixed drinks to enhance sales numbers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Upsold drink specialty items, wine selections, and desserts to increase overall sales and exceed targets.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used cash registers and credit card machines to cash out customers.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Hostess • Waitress, 08/2015 to 06/2018
Buffalo Wild WingsCity, STATE,
  • Took 50 customers' to-go orders by phone and in person and answered customer questions about menu and specials.
  • Answered customer questions about hours, seating, menu information, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
  • Supported servers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating areas and checked restrooms regularly to keep them spotless.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of the happy hour, wine, cider, and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Team Member, 04/2014 to 09/2015
Jamba JuiceCity, STATE,
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Increased sales by offering advice on added supplements and promoting additional products.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payments for order totals.
  • Worked on different stations to provide optimal coverage and meet production goals.
Greeter • Hostess , 09/2014 to 04/2015
Maire CallendersCity, STATE,
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Monitored seating areas and checked restrooms regularly to keep them spotless.
  • Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
  • Worked with front-of-house staff to move tables and adjust the seating to accommodate groups with special requests.
Education
Bachelor of Arts: Psychology, Expected in 05/2023 to California State Polytechnic University, Pomona - Pomona, CA
GPA:
  • President's Honor Roll: Fall 2021-Spring 2022
  • Dean's List: Fall 2021- Spring 2022
  • 3.7 GPA
Associate of Arts: Psychology, Expected in 12/2020 to Mt. San Antonio College - Walnut, Ca,
GPA:
Associate of Arts: Kinesiology And Wellness, Expected in 06/2020 to Mt. San Antonio College - Walnut, Ca,
GPA:

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Resume Overview

School Attended

  • California State Polytechnic University, Pomona
  • Mt. San Antonio College
  • Mt. San Antonio College

Job Titles Held:

  • Waitress • Cocktail Waitress
  • Hostess • Waitress
  • Team Member
  • Greeter • Hostess

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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