- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
I offer hard work in everything I do, always willing to learn new things, always on time and dont mind working long hours
- Client-focused service
- Waste control
- Commercial customers
- Supervising team
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- Monthly reporting
- Bagging products
- Order picking
- Cash drawer balancing
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Waitress/cashier , 05/2020 to 09/2020
Gpm Investments – Kingsport, TN,
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Increased sales of high margin menu items through effective upselling.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Salad Maker, 04/2019 to 01/2020
Elwyn – Sebastopol, CA,
- Replaced aging items with fresh ingredients.
- Took precautions to avoid cross-contamination between food items.
- Maintained a spotless bar, guard and floor area.
- Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
- Followed safety protocols in handling of equipment and food.
- Served a variety of food according to verbal and written orders.
- Packaged and stored food products appropriately to ensure proper handling and preservation.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Added garnishes and other finishing touches to improve plating presentation.
Sandwich Artist, 11/2018 to 08/2019
Fire House Subs – City, STATE,
- Organized food preparation stations and replenished supplies regularly.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Completed efficient store opening and closing procedures each day.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Monitored and counted food stock and supplies to reorder on time.
- Used [Type] system and cash register to receive payments by cash, check, credit card and voucher.
- Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
- Verified orders and bagged items for easy transport.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Completed opening, closing and shift change tasks to promote store efficiency.
- Answered guest questions, delivering most accurate and updated information available.
Manager, 03/2010 to 10/2017
McDonald's – City, STATE,
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Cross-trained in every store role to maximize operational knowledge.
- Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Increased customer base and market share by promoting product through diverse channels.
High School Diploma: , Expected in 05/2006
Memorial High School - Victoria , TX
GPA:
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