I offer hard work in everything I do, always willing to learn new things, always on time and dont mind working long hours
Skills
Client-focused service
Waste control
Commercial customers
Supervising team
Monthly reporting
Bagging products
Order picking
Cash drawer balancing
Experience
Waitress/cashier , 05/2020 to 09/2020 Gpm Investments – Kingsport, TN,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Increased sales of high margin menu items through effective upselling.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Salad Maker, 04/2019 to 01/2020 Elwyn – Sebastopol, CA,
Replaced aging items with fresh ingredients.
Took precautions to avoid cross-contamination between food items.
Maintained a spotless bar, guard and floor area.
Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
Followed safety protocols in handling of equipment and food.
Served a variety of food according to verbal and written orders.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Organized ingredients and restocked supplies to prepare for busy periods.
Added garnishes and other finishing touches to improve plating presentation.
Sandwich Artist, 11/2018 to 08/2019 Fire House Subs – City, STATE,
Organized food preparation stations and replenished supplies regularly.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Completed efficient store opening and closing procedures each day.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Monitored and counted food stock and supplies to reorder on time.
Used [Type] system and cash register to receive payments by cash, check, credit card and voucher.
Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Verified orders and bagged items for easy transport.
Restocked kitchen supplies by rotating food according to dates and [Action].
Completed opening, closing and shift change tasks to promote store efficiency.
Answered guest questions, delivering most accurate and updated information available.
Manager, 03/2010 to 10/2017 McDonald's – City, STATE,
Trained current employees on additional job positions to maintain coverage of roles at all times.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Cross-trained in every store role to maximize operational knowledge.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Increased customer base and market share by promoting product through diverse channels.
Education and Training
High School Diploma: , Expected in 05/2006 Memorial High School - Victoria , TX GPA:
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