Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I offer hard work in everything I do, always willing to learn new things, always on time and dont mind working long hours

Skills
  • Client-focused service
  • Waste control
  • Commercial customers
  • Supervising team
  • Monthly reporting
  • Bagging products
  • Order picking
  • Cash drawer balancing
Experience
Waitress/cashier , 05/2020 to 09/2020
Gpm InvestmentsKingsport, TN,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Increased sales of high margin menu items through effective upselling.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Salad Maker, 04/2019 to 01/2020
ElwynSebastopol, CA,
  • Replaced aging items with fresh ingredients.
  • Took precautions to avoid cross-contamination between food items.
  • Maintained a spotless bar, guard and floor area.
  • Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
  • Followed safety protocols in handling of equipment and food.
  • Served a variety of food according to verbal and written orders.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Added garnishes and other finishing touches to improve plating presentation.
Sandwich Artist, 11/2018 to 08/2019
Fire House SubsCity, STATE,
  • Organized food preparation stations and replenished supplies regularly.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Completed efficient store opening and closing procedures each day.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Monitored and counted food stock and supplies to reorder on time.
  • Used [Type] system and cash register to receive payments by cash, check, credit card and voucher.
  • Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Verified orders and bagged items for easy transport.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Answered guest questions, delivering most accurate and updated information available.
Manager, 03/2010 to 10/2017
McDonald'sCity, STATE,
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Cross-trained in every store role to maximize operational knowledge.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Increased customer base and market share by promoting product through diverse channels.
Education and Training
High School Diploma: , Expected in 05/2006
Memorial High School - Victoria , TX
GPA:

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Resume Overview

School Attended

  • Memorial High School

Job Titles Held:

  • Waitress/cashier
  • Salad Maker
  • Sandwich Artist
  • Manager

Degrees

  • High School Diploma

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