Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes lots of customer service, handling of money, handling of confidential papers or medication lists. Recognized for exemplary customer service and team collaboration.
Skills
Effective sales techniques
Safe food handling
Point of Sale (POS) system operations
Menu memorization
Effective customer upselling
Price memorization
Dining customer service
Liquor, wine and food service
Bussing expertise
Menu knowledge
Prompt table clearance
Relationship management
Service prioritization
Check payment processing
Food safety understanding
Dish preparation
Food inspection
Experience
08/2019 to Current
Waitress/Bartender SupervisorOllie's Bargain Outlet – Anderson, IN,
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phones politely and promptly, accurately recording and confirming reservations.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Checked order accuracy and food quality before delivering to customers.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
08/2018 to 08/2019
Cashier/Sales AssociateCache Creek Casino Resort – Brooks, CA,
Drove sales and add-on purchases by promoting specific item options to customers.
Trained new team members in cash register operation, stock procedures and customer service.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Helped customers find specific products, answering questions and offering advice.
Worked closely with front-end staff to assist customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of the pharmacy to provide coverage and keep store operational.
08/2015 to 09/2017
Waitress Haywire Restaurant – City, STATE,
Monitored multiple databases to keep track of all company inventory.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Prepared salads and appetizers to back up kitchen staff.
Checked order accuracy and food quality before delivering to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Expected in 05/2016
High School Diploma: Manistique Middle And High School - Manistique, MI, GPA:
Expected in 06/2018
Certificate in Corrections Offcier: Bay De Noc Community College - Escanaba, MI GPA:
Expected in 05/2021
LPN Certification: Bay De Noc Community College - Escanaba, MI GPA:
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