LiveCareer-Resume

waitress bartender manager on duty resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Ambitious and Talented Operations Manager with more than 3 years of management experience in the Car Dealership and Detailing industry. Applies strong analytical and critical thinking skills to production and process control. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.

Seasoned waitress with 15 years of comprehensive experience boosting sales revenue and bottom-line profitability using strategic approaches. Collaborative leader committed to increasing overall profits and managing employee productivity. Polished in

analyzing complex data and business documentation.

Highlights
  • Dedicated
  • Client relationships
  • Troubleshooting and problem solving
  • Personable
  • dependability
  • Attention to Detail
  • Personable
  • Flexible
  • Issue and conflict resolution
  • Customer service
Education
South Lyon South Lyon, MI Expected in 1999 High School Diploma : General - GPA :
Accomplishments

Boosted customer satisfaction ratings by 90% in under 6 months.

Experience
Schumacher Auto Group - Waitress/Bartender/Manager on Duty
Delray Beach, FL, 04/2015 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Administered annual operating and capital budget to facilitate profitability.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Performed opening and closing procedures each day.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
Heyday - Detail Manager
Beverly, CA, 03/2012 - 03/2016

Developed and shared best practices across the company, including creating a detail process that is time efficient and insured a perfect customer satisfaction . Experience with high speed wheel , headlight restoration and some wet sanding

  • Taught team members how to properly wash, wax and vacuum vehicles.
  • Documented orders, daily activities, weekly schedules and team performance.
  • Directed 5-person team of detailing and reconditioning personnel.
  • Delegated work to staff, setting priorities and goals.
Carsmetology - Shop Manager
City, STATE, 2010 - 03/2012

Developed and shared best practices across the company, including creating a detail process that is time efficient and insured a perfect customer satisfaction . Experience with high speed wheel , headlight restoration and some wet sanding

  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Trained over 20 employees on business principles, best practices, protocol and system usage.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • South Lyon

Job Titles Held:

  • Waitress/Bartender/Manager on Duty
  • Detail Manager
  • Shop Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: