Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-driven receptionist\medical excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in office terminology, products and services to effectively address and respond to public and personnel inquiries.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Hardworking Receptionist offering familiarity with Microsoft and Powerpoint. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Im a hardworker and eagered to learn new things. I have a great personality. im also a fast learner. I dont mind being critiqued on my job so i can fix the issue.
Skills
Meticulous and organized
Organization and efficiency
[Number] WPM typing speed
Office equipment operations
Efficient and accurate
Multi-line telephone skills
Multitasking ability
Correspondence management
Data entry
Flexible
Experience
02/2017 to 10/2019Waitress/Bartender/Manager5D Staekhouse | City, STATE,
Calculated charges, issued table checks and collected payments from customers.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Served average of 150 patrons daily at high volume restaurant with consistent recommendations for exceptional service.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Checked order accuracy and food quality before delivering to customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Designed custom private function and banquet packages to accommodate groups of up to 700-1000, including business dinners, sales presentations, club meetings, weddings and charity events.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Answered phones politely and promptly, accurately recording and confirming reservations.
01/2014 to 01/2016Waitress/Bartender/ManagerJerry Bs | City, STATE,
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maintained accuracy while handling payments of up to $1500.00, giving change and printing receipts with Alhola system.
Prepared salads and appetizers to back up kitchen staff.
Answered phones politely and promptly, accurately recording and confirming reservations.
Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time.
Calculated charges, issued table checks and collected payments from customers.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
04/2012 to 11/2013Receptionist/Classified Sales RepresentativeGlen Rose Reporter | City, STATE,
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Kept reception area clean and organized to offer positive first impression to every visitor.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Sorted incoming mail and directed to correct personnel each day.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Took accurate messages for staff and management to facilitate open and speedy communication.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Provided information to callers and drafted office emails.
Prepared, compiled and filed documents as well as reports presented to various parties.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Answered and directed incoming calls using multi-line telephone system.
Coordinated and communicated with 6-10 clients daily to gather pertinent information.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Maintained daily calendars, set appointments with clients and planned daily office events.
Answered telephones and directed calls to appropriate staff members.
Education and Training
Expected in | BasicsMountain View College, Dallas, TXGPA:
Expected in 10/2006Medical Assisting | Medical AssistingArlington Career Institute, Grand Prairie, TXGPA:
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