Waitress/Bartender/Manager Resume Example Jerrys Old Town Inn

WAITRESS/BARTENDER/MANAGER

Professional Summary

Communicative customer service dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 5 years of experience serving up to over 100 dinner guests at Italian, and an higher end restaurant.

I also have made marketing campaigns and worked on the website for Jerrys Old Town Inn. I have a lot of computer experience and skills.

Skills

Tableside service
Guest relations
Hospitality service expertise
Compliance standards
Communication skills
Item promotion

Banquet coordination
Accurate money handling
Computer skills
Content marketing strategy
Web development projects

Work History

Waitress/Bartender/Manager, 10/2019 to Current
Jerrys Old Town Inn – Germantown, WI

Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests

Waitress/Bartender/Manager, 11/2018 to Current
Mama Mias Italian Restaurant – Brookfield, WI

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Maintained customer satisfaction with timely table check-ins to assess drink or other needs
I also answer phones and take reservations, and assist the customers in any way I can
Folded napkins and prepared silverware sets to provide adequate supply for host station

Busser/Hostess, 02/2016 to 06/2018
Kurts Steakhouse – Delafield, WI

Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently
Folded napkins and prepared silverware sets to provide adequate supply for host station
I would take customers to there tables, and let them know the waitress would be right with them

Receptionist Volunteer, 06/2016 to 01/2018
Oconomowoc Memorial Hospital – Oconomowoc, WI

Answered phone calls of patients on call
Helped patients locate the room they will be in
Helped family members locate loved ones
Took packages and gifts up to patients rooms

Education

Criminology, Expected in 2022
UW-Whitewater - Whitewater, WI

Started education in Criminology
No longer attending

High School DiplomaKettle Moraine High School - Wales, WI

Awarded DECA award for test taking
I was on the honor roll all 4 years

Accomplishments

Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness. (on google I have 5 star reviews)
DECA award for test taking

Resume Overview

Companies Worked For:

Jerrys Old Town Inn
Mama Mias Italian Restaurant
Kurts Steakhouse
Oconomowoc Memorial Hospital

School Attended

UW-Whitewater
Kettle Moraine High School

Job Titles Held:

Waitress/Bartender/Manager
Busser/Hostess
Receptionist Volunteer

Degrees

Criminology , Expected in 2022
High School Diploma

Waitress/Bartender/Manager Resume Example

Resume Score: 80%

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