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Waitress Bartender Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Communicative customer service dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 5 years of experience serving up to over 100 dinner guests at Italian, and an higher end restaurant.

I also have made marketing campaigns and worked on the website for Jerrys Old Town Inn. I have a lot of computer experience and skills.

Skills
  • Tableside service
  • Guest relations
  • Hospitality service expertise
  • Compliance standards
  • Communication skills
  • Item promotion
  • Banquet coordination
  • Accurate money handling
  • Computer skills
  • Content marketing strategy
  • Web development projects
Work History
Waitress/Bartender/Manager, 10/2019 to Current
 Jerrys Old Town Inn – City, STATE,
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Waitress/Bartender/Manager, 11/2018 to Current
 Mama Mias Italian Restaurant – City, STATE,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs
  • I also answer phones and take reservations, and assist the customers in any way I can
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
Busser/Hostess, 02/2016 to 06/2018
 Kurts Steakhouse – City, STATE,
  • Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • I would take customers to there tables, and let them know the waitress would be right with them
Receptionist Volunteer, 06/2016 to 01/2018
 Oconomowoc Memorial Hospital – City, STATE,
  • Answered phone calls of patients on call
  • Helped patients locate the room they will be in
  • Helped family members locate loved ones
  • Took packages and gifts up to patients rooms
Education
: Criminology, Expected in 2022
 UW-Whitewater - Whitewater, WI
 GPA:
  • Started education in Criminology
  • No longer attending
High School Diploma: , Expected in
Kettle Moraine High School - Wales, WI
 GPA:
  • Awarded DECA award for test taking
  • I was on the honor roll all 4 years
Accomplishments
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness. (on google I have 5 star reviews)
  • DECA award for test taking 

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79Average

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • UW-Whitewater
  • Kettle Moraine High School
Job Titles Held:
  • Waitress/Bartender/Manager
  • Waitress/Bartender/Manager
  • Busser/Hostess
  • Receptionist Volunteer
Degrees
  • High School Diploma