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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Customer-oriented with experience in waitress/Bar service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Proactive waitress with 26 years of experience working in family restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.

Skills
  • Menu memorization

  • Beverage preparation

  • Wine service

  • Stocking and replenishing

  • Order accuracy

  • Accurate money handling

Skills

Menu memorization

:

Beverage preparation

:

Wine service

:

Stocking and replenishing

:

Order accuracy

:

Accurate money handling

:
Work History
Waitress/Bartender, 02/2013 to 02/2021
Menzies AviationChicago, IL,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Prepared specialty desserts for customers including churros and cheesecake xangos.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Prepared beverages and filled food orders for customers.
Regional Flight Attendant, 06/2011 to 01/2012
SkyWest AirlinesCity, STATE,
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Ticket Agent, 07/2005 to 02/2007
America West AirlinesCity, STATE,
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Lead International Flight Attendant, 06/2001 to 03/2004
Continental Express AirlinesCity, STATE,
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Made Spanish announcements on International flights.
Education
: Criminal Justice, Expected in
University Of Phoenix - Tempe, AZ
GPA:
: Customer Service/ Flight Attendant/ticket Agent, Expected in
International Air Academy - Ontario, CA,
GPA:
High School Diploma: , Expected in 06/2000
Valle Lindo HS - South El Monte, CA,
GPA:
Languages
Spanish:
Negotiated:
English:
Negotiated:

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Resume Overview

School Attended

  • University Of Phoenix
  • International Air Academy
  • Valle Lindo HS

Job Titles Held:

  • Waitress/Bartender
  • Regional Flight Attendant
  • Ticket Agent
  • Lead International Flight Attendant

Degrees

  • High School Diploma

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