Personable Sales expert with over 10 years experience in retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns. Driven and motivated to lead a team!
Skills
Point of Sale (POS) system operations
Employee supervision and motivation
Store opening and closing procedures
Risk management
Operational budgeting
Retail inventory management
Customer service
Outstanding communication skills
Experience
04/2019 to Current
Waitress/BartenderSolstice Sunglasses – Gilroy, CA,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
Implemented new Covid19 preventative methods
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Increased sales of high margin menu items through effective upselling.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
09/2017 to 01/2020
Hurricane Relief StaffSolstice Sunglasses – Livermore, CA,
Relayed communication to equipment operators and helped operators organize travel methods in 3 counties.
Read and understood specifications to complete accurate, high-quality work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Reported delays, accidents or other traffic and transportation situations.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Conducting pre-inspections to keep trucks reliable and well-maintained.
Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
02/2018 to 04/2019
Store ManagerDollar General – City, STATE,
Boosted sales by cultivating customer rapport and delivering superior customer service.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Coached and empowered employees by creating and sharing motivational vision plans.
Oversaw POS operations and cash management to reduce errors.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Implemented succession planning by training and developing up to 12 associates into leadership positions.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Rotated inventory from oldest to newest to maintain fresh stock.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Trained employees on store security, monetary procedures and customer service expectations.
06/2014 to 09/2017
Store ManagerFamily Dollar Stores Inc. – City, STATE,
Boosted sales by cultivating customer rapport and delivering superior customer service.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Coached and empowered employees by creating and sharing motivational vision plans.
Oversaw POS operations and cash management to reduce errors.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Implemented succession planning by training and developing up to 12 associates into leadership positions.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Rotated inventory from oldest to newest to maintain fresh stock.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Trained employees on store security, monetary procedures and customer service expectations.
Education and Training
Expected in
: Legal Secretary University College of Bath/Brunswick - Online, GPA:
Expected in 06/1999
High School Diploma: Edward Little High School - Auburn, ME GPA:
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