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Waitress and Hostess Resume Example

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WAITRESS AND HOSTESS
Summary

I have started building clientele from the ground up to establish returning clients.

I pride myself in upselling everything from drinks,appetizer,entree,dessert, and a wonderful cordial or coffee at the end of their experience.

I am on top of all my duties before my shift, during my shift ( restocking, etc.) and complete clean up before check out.

I have been is sales and accommodating clients needs as a Loan Officer,Office Administration, Waitress and Bartender.

I am efficient and always a team player.

Skills
  • Food safety understanding
  • Dining customer service
  • Wine pairings
  • High-volume dining
  • Hors d'oeuvres service
  • Dish preparation
  • Relationship management
  • Table Bussing
  • Check payment processing
  • Point of Sale (POS) system operations
  • Food inspection
  • Menu knowledge
  • Special dietary requirements
  • Buffet setup and takedown
  • Liquor, wine and food service
  • Price memorization
  • Menu memorization
  • Effective customer upselling
  • Quality control
  • Service prioritization
  • Table setting arrangements
Experience
05/2019 to Current
Waitress and Hostess Company Name － City, State
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Sent orders to kitchen staff by [Action].
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Processed customers' payments and provided receipts.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Greeted newly seated guests quickly and efficiently.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
05/2017 to 05/2018
BartenderCompany Name － City, State
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Poured wine, beer and spirits for dining room patrons.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Restocked beer and liquor on regular schedule and after special events.
  • Kept detailed inventories of bar supplies and stocked work areas.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Supported servers by preparing specialty drinks for patrons in dining area.
  • Created signature beverages to increase overall revenue and patron loyalty.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Reduced inventory losses and moved older products by creating new drink menu items.
  • Ordered inventory to meet expected demand with adequate stock.
  • Collected food, wine and appetizer orders from patrons.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Planned and updated menus to accomodate changing trends in customer preferences.
05/1992 to 05/1998
Bartender Shift Manager and Waitress Company Name － City, State
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Supported servers by preparing specialty drinks for patrons in dining area.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Poured wine, beer and spirits for dining room patrons.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Restocked beer and liquor on regular schedule and after special events.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Planned and updated menus to accomodate changing trends in customer preferences.
  • Created signature beverages to increase overall revenue and patron loyalty.
  • Ordered inventory to meet expected demand with adequate stock.
  • Collected food, wine and appetizer orders from patrons.
  • Reduced inventory losses and moved older products by creating new drink menu items.
Education and Training
06/1984
High School DiplomaAnnandale High School － City, State
Some College (No Degree): BusinessElon University － City, State
04/1985
Dental Assistant Radiography : Dental Assistant Northern Va. Community College － City, State
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Resume Overview

School Attended

  • Annandale High School
  • Elon University
  • Northern Va. Community College

Job Titles Held:

  • Waitress and Hostess
  • Bartender
  • Bartender Shift Manager and Waitress

Degrees

  • High School Diploma
    Some College (No Degree) : Business
    Dental Assistant Radiography : Dental Assistant

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