waitress and assistant manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Hardworking manager with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.

  • Point of Sale (POS) system operations
  • Dining customer service
  • Conflict and dispute resolution
  • Food inspection
  • Safe food handling
  • Restaurant operations management
  • Organization and prioritization
  • Hiring and training
  • Customer-oriented
  • Adaptable
  • Labor and food cost control
  • Highly motivated
  • Inventory control
  • Customer service focus
  • Employee development
  • Menu memorization
  • Effective sales techniques
  • Effective customer upselling
  • Service prioritization
08/2007 to Current
Waitress and Assistant Manager Res-Care, Inc. Downers Grove, IL,
  • Take food orders (dine in and carry out) and relay orders to kitchens so they can be filled.
  • Prepare food items
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked order accuracy and food quality before delivering to customers..
  • Managed day-to-day operations, including supervision and assignment delegation
  • Coached new team members on job tasks and performance strategies.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Evaluated employee performance and developed improvement plans.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
04/2018 to 07/2018
Shift Leader Select Energy, Inc Williamsport, PA,
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Mentored team members on techniques necessary to complete job tasks.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Analyzed, monitored and maintained inventory.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Operated all kitchen equipment safely to avoid injuries.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Documented daily production levels, materials use and special incidents to keep management informed of all
06/2017 to 04/2018
Assistant Manager Chick-Fil-A Chicago, IL,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Assessed floor displays to determine which merchandise required restocking.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
03/1998 to 07/2006
Cashier Johnny's BBQ City, STATE,
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Operate cash register, handle money, and give correct change.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new employees in cashiering procedures
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Expected in 2001 to to
High School Diploma:
Continental Academy Georgia - ,
  • SafeServ Certified: Food Handler

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Resume Overview

School Attended

  • Continental Academy Georgia

Job Titles Held:

  • Waitress and Assistant Manager
  • Shift Leader
  • Assistant Manager
  • Cashier


  • High School Diploma

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