Waitress Line Server resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.

Knowledgeable Telemarketer offers eight years' experience in field. Friendly, adaptable and passionate about always improving.

Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.

Talented Telemarketer successful at generating leads, gaining new customers and building loyalty from first contact.

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Strong willed Telemarketer with high level of enthusiasm and energy. Over eight years of experience in call center environments. Possessing skills in developing rapport with each customer.

  • Earned High School Diploma in 1999.
  • Scripted Calls
  • Account Updates
  • Strategic Decision-Making
  • Appointment Scheduling
  • Prospecting Clients
  • Telemarketing Expertise
  • Outbound and inbound calls
  • Professional communication
  • Cold Calling
Work History
04/2019 to Current Waitress/ Line Server Yale-New Haven Health | Trumbull, CT,
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Took customer orders and prepared take-out items.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Rung up purchases, gave change and issued receipts.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Tracked meal purchases and accepted payments at cash register.
  • Prepared ingredients and recipe components ahead of time.
  • Received and stored incoming supplies according to procedures
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
07/2017 to Current Secretary Harrison Body Shop | City, STATE,
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided onboarding and training for new support staff.
  • Implemented paperless filing system for departments.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts
  • Completed accurate daily report documents, memos and invoices.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
01/1998 to 01/2001 Telemarketing Agent The Telephone Center | City, STATE,
  • Answered calls, took messages and transferred calls to correct individuals.
  • Overcame objections using friendly, persuasive strategies.
  • Made average of 50 to 100 outbound calls per day.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Generated minimum of 24 new leads each day
  • Set up appointments with interested customers according to schedule availability.
  • Made average of 50 tp 100 outbound and inbound calls per day.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Escalated concerns or advanced problem calls to management staff.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Recorded contact information of customers and potential customers in internal database.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Generated minimum of 25 new leads each day
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
Expected in 06/1999 High School Diploma | General Studies James B Dudley High School, Greensboro, NC GPA:
Expected in 10/2021 Cosmetology Certificate | Cosmetology Leon's Beauty School Inc, Greensboro, NC GPA:
Expected in 01/2004 CNA Certificate | Medical Assisting Gtcc, Jamestown, NC, GPA:

CNA Certificate 2004

Cosmetology Certificate 2001

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Resume Overview

School Attended

  • James B Dudley High School
  • Leon's Beauty School Inc
  • Gtcc

Job Titles Held:

  • Waitress/ Line Server
  • Secretary
  • Telemarketing Agent


  • High School Diploma
  • Cosmetology Certificate
  • CNA Certificate

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