(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Driven, personable in any job funtion and strategic thinker brings extensive experience in customer relationship management, conflict resolution, time management and document control. Diligent in customer service offering years in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to employer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Cheerful with history of exceeding employers expectations. Calm and composed in stressful situations with successful record of reducing dissatisfaction through acknowledgment, decisive communication and focused solutions.I am Reliable and versed in customer relations , Dedicated to any job funtion I am given with Excellent multitasking and conflict resolution skills.

  • Customer Service
  • Money Management
  • Verifying orders
  • Pharmacy operations
  • Drug inventory control
  • Stocking shelves
  • Proper labeling procedures
  • Problem-solving skills
  • Workflow Optimization
  • Insurance billing
  • Resolving customer issues
  • Quality assurance and control
  • Calm and level-headed under duress
  • Medical records management
  • Reliable transportation
  • Charting expertise
  • Database Administration
Education and Training
Marion Franklin High School 5786 Kobel Rd, Expected in 06/1999 High School Diploma : - GPA :
Molina Healthcare - Wait Staff Member, Hostess ,customer Service
Doral, FL, 02/2013 - 04/2017
  • Cleared table and bussed dishes to allow for quick setups.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Copeland Oaks - Pharmacy Technician
Sebring, OH, 06/2001 - 01/2006
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Established and updated patient profiles, medications and insurance details.
  • Received, reviewed, dispensed and labeled over hundred prescriptions daily.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Compiled customer demographic, allergy and medical history background.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Requested scripts from doctors and verified insurance and coding.
  • Verified and filled medications for up to hundreds of patients per day, maintaining 100% accuracy.
  • Entered patient and medication information into data system to generate prescription labels.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
First Community Village - State Tested Nurse Aide
City, STATE, 02/1998 - 03/2000
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Used mobility devices to transport patients.
  • Assisted over 10-15 residents with daily needs, personal hygiene, dressing and facility transfers.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
Top To Bottom - Painter , Cleaner
City, STATE, Oct2017 - may2020
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Cleaned and smoothed all surfaces prior to painting.
  • Mixed paints and solutions and monitored consistencies.
  • Prepared surfaces for remodeling in residential and commercial properties.
  • Completed basic light maintanace as in changing light fixtures , vents carpentry and HVAC duties.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Determined appropriate color for new and replacement applications during consultation with customers.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Used power and hand tools safely and effectively.

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School Attended

  • Marion Franklin High School

Job Titles Held:

  • Wait Staff Member, Hostess ,customer Service
  • Pharmacy Technician
  • State Tested Nurse Aide
  • Painter , Cleaner


  • High School Diploma

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