LiveCareer-Resume

Wait Staff Member resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Sociable wait staff skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills
  • Menu knowledge
  • Buffet setup and takedown
  • Table Bussing
  • Menu memorization
  • Food safety understanding
  • Price memorization
  • Dining customer service
  • Point of Sale (POS) system operations
  • Table setting arrangements
  • Food inspection
  • High-volume dining
  • Effective customer upselling
  • Dish preparation
  • Check payment processing
  • Quality control
  • Service prioritization
  • Seating assignment preparation
  • Relationship management
  • Sales Techniques
  • Safe food handling
  • Regulatory compliance
Experience
Wait Staff Member, 02/2019 to 08/2020
Uncle Julio'sDes Peres, MO,
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Implemented sanitary food handling, holding and service protocols.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Processed customers' payments and provided receipts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted newly seated guests quickly and efficiently.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Prepared and served cold and hot beverages to guests.
Correctional Officer, 03/2018 to 11/2018
Minnehaha CountySioux Falls, SD,
  • Detected potential threats and quickly defused conflicts.
  • Promoted safety, order and functionality of correctional facility.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Completed safety and security protocols during emergency situations.
  • Inspected cells and conducted random searches of common areas.
  • Implemented defensive tactics and physical restraints to maintain safety and security of correctional facility.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Conducted internal security checks to ascertain inmate safety.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Maintained records and logs of man hours, materials and equipment used.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Supervised inmates during day-to-day activities.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Maintained correct physical head count at all times.
  • Attended regular trainings and maintained appropriate certifications.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Assisted in restraining violent and unruly inmates.
  • Maintained appropriate control, security and well-being over those detained.
  • Maintained daily logs of shift activity.
Waitress, 04/2017 to 03/2018
Holiday RetirementEverett, WA,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Increased sales of high margin menu items through effective upselling.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Inventory Specialist, 06/2015 to 11/2016
Benjamin MoorePell City, AL,
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Assessed delivered contents against original orders.
  • Controlled inventory to eliminate expenses and ensure optimal stock.
  • Executed parcel delivery and returns for packages daily, maintaining accuracy and efficiency.
  • Coordinated inventory, stocking, and ordering.
  • Adhered to all confidentiality rules and guidelines when interviewing others.
  • Secured items and packages for transport to alleviate damage.
  • Trained newly hired employees on all aspects and proper procedure in our department.
Education and Training
Food Safety Certification: Food Safety, Expected in 08/2011
Serve Safe Food Safety Certification - Memphis, TN
GPA:
GED: , Expected in 04/1998
Adult Basic Education - Henderson, TN
GPA:
Basic Management Trainning: Intro To Management, Expected in 08/2011
BMT - Memphis, TN
GPA:

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Resume Overview

School Attended

  • Serve Safe Food Safety Certification
  • Adult Basic Education
  • BMT

Job Titles Held:

  • Wait Staff Member
  • Correctional Officer
  • Waitress
  • Inventory Specialist

Degrees

  • Food Safety Certification
  • GED
  • Basic Management Trainning

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