Wait Staff Member resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Sociable wait staff skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Menu knowledge
Buffet setup and takedown
Table Bussing
Menu memorization
Food safety understanding
Price memorization
Dining customer service
Point of Sale (POS) system operations
Table setting arrangements
Food inspection
High-volume dining
Effective customer upselling
Dish preparation
Check payment processing
Quality control
Service prioritization
Seating assignment preparation
Relationship management
Sales Techniques
Safe food handling
Regulatory compliance
Experience
Wait Staff Member, 02/2019 to 08/2020 Uncle Julio's – Des Peres, MO,
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Implemented sanitary food handling, holding and service protocols.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Processed customers' payments and provided receipts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Greeted newly seated guests quickly and efficiently.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Prepared and served cold and hot beverages to guests.
Correctional Officer, 03/2018 to 11/2018 Minnehaha County – Sioux Falls, SD,
Detected potential threats and quickly defused conflicts.
Promoted safety, order and functionality of correctional facility.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Completed safety and security protocols during emergency situations.
Inspected cells and conducted random searches of common areas.
Implemented defensive tactics and physical restraints to maintain safety and security of correctional facility.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Conducted internal security checks to ascertain inmate safety.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Maintained records and logs of man hours, materials and equipment used.
Observed and directed inmates during recreation, visits, telephone and shower time.
Supervised inmates during day-to-day activities.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Maintained correct physical head count at all times.
Attended regular trainings and maintained appropriate certifications.
Applied non-violent response tools and physical restraint during problematic situations.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Assisted in restraining violent and unruly inmates.
Maintained appropriate control, security and well-being over those detained.
Maintained daily logs of shift activity.
Waitress, 04/2017 to 03/2018 Holiday Retirement – Everett, WA,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Increased sales of high margin menu items through effective upselling.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Inventory Specialist, 06/2015 to 11/2016 Benjamin Moore – Pell City, AL,
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Revised production schedules to account for changing designs, shortages and other types of interruptions.
Assessed delivered contents against original orders.
Controlled inventory to eliminate expenses and ensure optimal stock.
Executed parcel delivery and returns for packages daily, maintaining accuracy and efficiency.
Coordinated inventory, stocking, and ordering.
Adhered to all confidentiality rules and guidelines when interviewing others.
Secured items and packages for transport to alleviate damage.
Trained newly hired employees on all aspects and proper procedure in our department.
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