Organized waitress with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Communicative wait staff dedicated to providing elevated service and providing unforgettable guest experiences with RSA certificate. Cheerful character offering 2 years of experience in fast-paced service industry settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.
Skills
Order delivery practices
Food sales and promotion
Food preparation
Cash Handling
Food station setup
Cleaning
Stocking and replenishing
Table setting
Food and beverage pairings
Hospitality service expertise
Dining area cleanliness
Customer service
Work History
Wait Staff Member, 08/2018 to 12/2020 Healthcare Services Group – Oakland, CA,
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Managed event contracts, including estimates, event profiles and post-event summaries.
Used cash registers and credit card machines to cash out customers
Answered customers' questions, recommended items and recorded order information.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cleaner, 03/2019 to 03/2020 Peabody Properties – Dedham, MA,
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
Protected and maintained carpets with regular steam cleaning and shampooing.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Emptied trashcans and transported waste to collection areas.
Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Delivered quality customer service to address urgent needs and cleaning requests.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Used time management and efficient cleaning methods to meet deadlines.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Handled equipment, chemicals and materials properly and with caution.
Specialized in working with industrial cleaning products within strict safety procedures.
Scrubbed, top-coated, buffed and varnished hard floors.
Waitress, 06/2018 to 03/2019 Hyatt Hotels Corp. – Utica, MI,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Prepared beverages and filled food orders for customers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Checked identification to enforce age regulations for alcoholic beverages.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Master of Arts: Social Work, Expected in 12/2020 Australian Catholic University - Queensland, GPA:
Bachelor of Arts: Political Science And Sociology, Expected in 07/2017 Royal University Of Bhutan, Sherubtse College - Trashigang, Bhutan, GPA:
High School Diploma: , Expected in 12/2013 Yangchenphug Higher Secondary School - Thimphu, Bhutan, GPA:
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