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Wait Staff Member Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of different cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Goal-focused cashier, hostess, server, bar tender and sales associate well-versed in all restaurant settings, as well as sales. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service. TABC certified.

Self-motivated and dependable capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders and general inquiries. Offering 4 years of experience working in food and sales.

Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication.

Meticulous, with background spanning all aspects of the food service industry and sales, including (waiting tables, kitchen prep and serving drinks.) Looking to join committed team in vibrant bar or restaurant..

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable,

Polished and professional individual skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict company compliance standards. Courteous and respectful with guests to maximize loyalty.

As well as a Dedicated Sales Associate offering success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Skills
  • Effective customer upselling
  • Prompt table clearance
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Food safety understanding
  • Buffet setup and takedown
  • Bussing expertise
  • Menu memorization
  • Conflict and dispute resolution
  • Dining customer service
  • Special dietary requirements
  • Check payment processing
  • Product recommendations
  • Customer greeting
  • Customer assistance
  • ID verification
  • Cash register operation
  • Merchandise restocking
  • Outstanding customer service
  • Maintaining glassware stock
  • Beer, wine and soju cocktails
  • Safe serving knowledge
  • Health codes compliance
  • Licensed [Title]
  • Outgoing personality
  • Basic accounting
  • Service-oriented mindset
  • Excellent judgment
  • Marketing and sales experience
  • Organizational ability
  • Courteous
  • Employee training
  • Team building
  • Cash and credit transactions
Experience
01/2019 to 05/2020 Wait Staff Member Regal Cinemas Corporation | Sherwood, OR,
  • Partnered with team members to efficiently serve food and beverages.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Designed custom private function and banquet packages to accommodate groups of up to 200, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 6-compartment sink.
  • Prepared salads and appetizers to back up kitchen staff.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Processed customers' payments and provided receipts.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
02/2018 to 01/2019 Cashier Vail Resorts | Basalt, CO,
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new employees in cashiering procedures, offering assistance in resolving any and all issues.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to supervisor for remediation.
03/2017 to 11/2017 Line Server Compass Group Usa Inc | Abilene, TX,
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Stocked salad and cold food lines, replenished ice and verified temperatures of different food items.
  • Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
  • Documented orders and special requests, gathered condiments and packaged food.
  • Set up and broke down food lines.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
01/2017 to 03/2017 Hostess Firstservice Residential | Raleigh, NC,
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Education and Training
Expected in 08/2016 High School Diploma | Sa Leadership, San Antonio, TX GPA:
Expected in | San Antonio College, San Antonio, TX GPA:
Certifications
  • Certified Information System Security Professional (CISSP)
  • ServSafe
  • First Aid/CPR
  • TABC certified

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Resume Strength

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Resume Overview

School Attended
  • Sa Leadership
  • San Antonio College
Job Titles Held:
  • Wait Staff Member
  • Cashier
  • Line Server
  • Hostess
Degrees
  • High School Diploma
  • Some College (No Degree)