Motivated Cocktail Waiter with experience successfully serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Upbeat with outstanding coordination and memorization skills. My motto is "There are no Strangers,just Friends we haven't met yet"
Skills
Warm and Friendly
Dining Room Cleaning and Upkeep
High Volume Dining
Transactions and Cash Handling
High Energy and Stamina
Cleaning and Sanitizing
Team Player
Upselling and Cross Selling
Cool Under Pressure
Conflict and Complaint Resolution
Food and Beverage Service
Menu Memorization and Presentation
Food and Beverage Pairings
Reliable and Responsible
Multitasking and Prioritization
Table Monitoring and Turnover
Food Preparation and Safety
Reservations Management
Team Leadership
Wine and Liquor Service
Tableside Service
Plating and Presentation
Valid Food Handlers Certification
Work History
04/2014 to 10/2019
Wait Staff MemberTreasure Island Casino – Welch, MN,
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Worked with POS system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
06/2011 to 04/2014
Special Event Center/Swimming Pool Manager, WaiterFive Star Quality Care, Inc. – Salem, OR,
Performed regular safety inspections of pools and equipment to reduce hazards.
Hired, trained and evaluated team members to meet departmental standards and goals.
Developed lifeguard deck rotational system to monitor pools.
Maintained filtration system and other aquatic systems within facility to support proper operations.
Oversaw and managed lifeguard staff by monitoring attendance and performance.
Planned, coordinated and promoted aquatics programs to optimize water safety.
Adjusted pool chemical balance to maintain general water cleanliness.
Improved recreational programming based on feedback from customers and employees.
08/1999 to 07/2011
Waiter,Bartender"Cobbleheads" Bar N Grill – City, STATE,
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Kept server areas clean and stocked to increase efficiency while working tables.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Inspected dishes and utensils for cleanliness.
Stayed up-to-date on menu changes to help customers make food choices.
Used cash registers and credit card machines to cash out customers.
Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Prepared specialty desserts for customers for special occasions.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Set up bar for operation, obtained cash bank and stocked service bar.
Developed drink menu with creative cocktails, contemporary wines and craft beers.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Managed cash and bar revenue during special promotions or sporting events.
Bussed and reset tables to keep dining room and work areas clean.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
02/1994 to 10/1999
Dietary Server'Good Samaritan Nursing Home' – City, STATE,
Worked flexible hours; night, weekend, and holiday shifts.
Served meals to residents in accordance with established schedules and dietary procedures.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Reported and documented resident changes in consumption or behaviors.
Upheld efficiency of meal services by pre-setting tables before patients arrived.
Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Arranged tray and or table settings with proper tableware, condiments and tray card.
Distributed food during busy peak periods to drive customer satisfaction.
Maintained strict levels of cleanliness for tables, floors and prep areas.
Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Education
Expected in
No Degree: Commercial Art UTB At Texas Southmost College - Brownsville, TX, GPA:
Expected in 06/1985
High School Diploma: James Pace High School - Brownsville, TX, GPA:
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School Attended
UTB At Texas Southmost College
James Pace High School
Job Titles Held:
Wait Staff Member
Special Event Center/Swimming Pool Manager, Waiter
