Wait Staff, 09/2013 to Current Crust Gourmet Pizza Bar – Broadbeach, QLD
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Customer Service Assistant, Evening manager, Cashier, 11/2012 to 02/2013 Bjørun's Mathus AS – Berlevåg, Norway
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Nursing Assistant, 11/2012 to 02/2013 Berlevåg Nursing Home – Berlevåg, Norway
Maintained accurate records of patient care, condition, progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of patients.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Cooked appetizing and satisfying meals and snacks.
Maintained a clean, healthy and safe environment.
Followed safe lifting techniques and individual resident lifting instructions.
Customer Service Assistant, Evening Manager, Cashier, 09/2011 to 02/2012 SPAR J. Nilsen AS – Berlevåg, Norway
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Routinely answered customer questions regarding merchandise and pricing.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Maintained cleanliness and presentation of stock room and production floor.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Café Worker, Evening Manager, Cashier, 09/2009 to 06/2011 Tanja's Spiseri AS – Kirkenes, Norway
Assisted in maintaining preparation and service areas in a sanitary condition
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and organized eating, service, and kitchen areas
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Trained new employees
Cooked and packaged batches of food, such as hamburgers and fried chicken
Customer Service Assistant, Cashier, 07/2007 to 07/2008 SPAR S. Nielsen AS – Berlevåg, Norway
Duties included customer service, payment process, making certain dishes, as well as responsibilities of closing the shop.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Bachelor of Business: Hotel Management, Current Griffith Business School - Gold Coast, Australia Hotel Management I am highly interested in inter-cultural management, and have done 3004IBA Inter-Cultural Management where we did seminars that simulated cross-cultural management issues and developed problem solving skills through analysing case studies based on real life events, and presenting t he management issues after discussing the most critical issues and applied cultural dimensions in smaller groups
I am also interested in food and wine and the impact it has on tourism regions, thus I did 2213HSL Food and Wine Tourism where we visited a brewery and a winery and learned about the production processes, distribution and their innovative sustainability practices. After the excursion we were taught how to apply this expertise and while researching what kind of effect this has on tourism in certain areas as well as the implications of having the opportunity
Certificate for upper secondary education: Kirkenes High School - Kirkenes
Skills
closing, customer service, customer service skills, English, Internet browsers, Office, Norwegian, processes, speaking, Quick learner, Excellent written skills
