LiveCareer-Resume

wait staff resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Dedicated and focused customer service rep who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
  • Knowledge of how to operate Microsoft Office, Adobe Acrobat, Internet Explorer, Firefox, and Windows and Macintosh operating systems
  • Knowledge of how to use the resources and databases
  • Have the ability to use Internet searches and resources to provide solutions to issues and will help with basic troubleshooting skills
  • Written and verbal communication skills
  • Provide great customer service and learn to preform different tasks quickly and efficiently.
  • Top sales performer
  • Strong sense of banking ethics
  • Reliable
  • Approachable
Accomplishments
Customer Service.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.

    Multi-tasking

    • Cashiered with two cash registers at once in tandem to maximize customer flow.
    • Managed call flow with up to calls in queue per minute.
      Experience
      Wait staff, 2013 - 11/2013
      Erickson Living Matthews, NC,
      Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed
      Assisted co-workers.
      Checked the quantity and quality of received products
      Cleaned bars, work areas, and tables
      Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
      Managed preparation and presentation of the desserts for all catered events.
      Shift manager, 05/2011 - 06/2013
      H.B. Fuller Chagrin Falls, OH,
      • Responsible for daily set up of five stations.
      • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
      • Ensured minimal product shrink and coordinated secondary usage of product
      • Performed serving, cleaning, and stocking duties in establishments
      • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
      • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
      • Developed and maintained exceptional customer service standards.
      • Communicated well and used strong interpersonal skills to establish positive
      • relationships with guests and employees.
      • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
      Call Center Agent , 02/2014 - 05/2015
      Everise Tampa, FL,
      Efficiently resolved problems or concerns to the satisfaction of all involved parties.
      Recommended and helped customers select merchandise based on their needs.
      Processed up to 300 customer orders per day.
      Collected customer feedback and made process changes to exceed customer satisfaction goals.
      Made reasonable procedure exceptions to accommodate unusual customer requests.
      Addressed customer service inquiries in a timely and accurate fashion.
      Maintained up-to-date records at all times.
      Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
      Provided cross training to 20 staff members.
      Properly directed inbound calls in phone queues to improve call flow.
      Customer Service Associate, 2015 - 06/2015
      Fiserv, Inc. King Of Prussia, PA,
      Executed cash transactions quickly and accurately.
      Greeted all customers.
      Handled products and equipment in accordance with safety and sanitation guidelines.
      Conducted price checks for cashiers and service clerks.
      Served shoppers in a prompt, courteous and friendly manner.
      Broke down heavy pallet loads of cases, boxes and bags.
      Gave every customer immediate and undivided attention.
      Prevented store losses using awareness, attention to detail and integrity.
      Education
      High School Diploma: Pharmacy Technician, Expected in June 2011
      -
      Hermitage High School - Richmond, VA
      GPA:
      Status -

      Coursework in Business, Marketing and Communications

      Member of United Sisters

      3.2 GPA

      Skills
      Knowledge of how to operate Microsoft Office, Adobe Acrobat, Internet Explorer, Firefox, and Windows and Macintosh operating systems
      Knowledge of how to use the resources and databases
      Have the ability to use Internet searches and resources to provide solutions to issues and will help with basic troubleshooting skills
      Written and verbal communication skills
      Provide great customer service and learn to preform different tasks quickly and efficiently
      .Meticulous attention to detail
      Results-oriented
      Time management
      Professional and mature
      Strong problem solver
      Resourceful
      Dedicated team player
      Proofreading
      Active listening skills
      Seasoned in conflict resolution
      Courteous demeanor
      Large cash/check deposits expert
      Telephone inquiries specialist
      Customer service expert

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      Resume Overview

      School Attended

      • Hermitage High School

      Job Titles Held:

      • Wait staff
      • Shift manager
      • Call Center Agent
      • Customer Service Associate

      Degrees

      • High School Diploma

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