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I am a reliable and ambitious individual who has developed both a mature and responsible approach to any task that I undertake. As someone with close to 15 years of experience in sales and customer service I am an outstanding listener with excellent communication skills.
- Greeted and interacted with customers while taking their order. Helped promote a positive image for company through excellent customer service.
- Replenished sandwich bar during midday shift. Weighed meat ingredients for sandwiches.
- Assembled sandwich and deli orders while maintaining appropriate portion control.
- Operated cash register, made change for cash transactions.
- Prepared all food orders and finished tasks within the appropriate time frames.
- Suggestively sold side orders increasing department sales.
- Maintained a neat and clean outward appearance conducive with serving and preparing food.
- Cleaned fryers, pans, soup bowls, meat & cheese slicers, floors, and oven. Broke down hot case and cleaned display windows.
- Served customers placing large or specialized catering orders.
- Used basic math and available tools to total materials needed, costs and payment due.
- Provided samples and recommendations according to customer needs.
- Responsible for driving monthly and daily sales totals.
- Ordered and tracked stock for merchandise sold in store.
- Input sales orders in computer accurately and coordinated deliveries with warehouse management.
- Executed in-store promotional events to increase customer engagement and sales revenues.
- Supervised and coached employees on sales strategies and protocols.
- Consulted with district manager and to assess costs and market levels, determining optimal price points. Discussed optimal store layout.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Responsibilities included driving sales numbers, maintaining exceptional customer service, payroll, scheduling, sales training and negotiation with suppliers.
- Managed & supervised anywhere from two to a dozen employees in all aspects of the day to day business activities.
- Displayed new merchandise and restocked shelves in appealing and organized arrangements.
- Clearly communicated to customers all of the features of our futons, bunk beds, kids furniture and mattresses to facilitate sales.
- Delivered and set up merchandise on schedule to meet customers needs.
- Developed and utilized an effective sales strategy that applied favorably to the industry.
Fullerton College - Fullerton, CA
Brea Olinda High School - Brea, CA
Victor Valley College - Victorville, CA,
Vons
Trusted by management to defuse tense situations between customers and members of the department.
Achieved perfect attendance in the time I was employed.
Consistently reached and surpassed managers goals.
Ortho Mattress
Replaced manager at Huntington Beach location. Immediately raised sales numbers by approximately 15%.
Wrote over $10,000 in business during one Sunday.
Successfully trained a new hire who went on to become manager of his own store.
Developed a mattress comfort chart which I utilized as a tool to increase sales.
Sleep Easy Home Furnishings
Started as a delivery driver and after one year I was promoted to a full time sales person. 6 months later, manager of the store.
Developed an effective, simple sales technique for selling futons utilizing sales aids and product on floor.
Set the record for sales in one month with $63,000.00.
Managed internet sales for six months increasing monthly sales totals by 15% and minimizing shipping issues.
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Resume Overview
School Attended
- Fullerton College
- Brea Olinda High School
- Victor Valley College
Job Titles Held:
- Vons
- Ortho Mattress
- Sleep Easy Home Furnishings
Degrees
- Some College (No Degree)
- High School Diploma
- Associate of Arts
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