Motivated and ambitious professional with over 20 years of extensive experience in retail, customer service and management, who is looking to use those experience. Experience in leadership skills, multi-tasking strengths, excellent customer service, as well as scheduling, hiring, training, and coaching staff. Word, Excel, Power Point, Access, and 10 key knowledge.
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Customer Interface
Multi-tasking
Scheduling
Supervised several associates, processed shipments, stock shelves, and replenished floor.
Set ad, hire and train new associates, encourage and coach associates with sales and store to homes.
Hold each team member accountable for achieving performance goals.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Contributed to merchandising ideas at team sale meetings.
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Solved unresolved customer issues.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Facilitated inter-departmental communication to effectively provide customer support.
Trained staff on operating procedures and company services.
Identified individual development needs with appropriate training.
Loaded products weighing up to 50 pounds onto trailers for delivery.
Processed 800 to 1800 pieceshipments per one to three hours.
Loaded and unloaded pieces into boxes for shipment.
Directed15 to 20 warehouse shipping associates.
Trained staff on material handling processes to reduce shipping times.
Built a motivated warehouse team of 15 to 20 well-trained staff.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Developed weekly schedules for 15 to 20warehouse employees.
Optimized production scheduling to lower production costs.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Tracked time spent on assignments each day for productivity reporting.
Stocked, staged and transported goods.
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Prepared sales slips and sales contracts.
Helped customers with questions, problems and complaints in person and via telephone.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Operated a cash register for cash, check and credit card transactions.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Followed up with customers each week to verify that they were satisfied with purchases.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Mentored new sales associates to contribute to the store's positive culture.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Answered customer telephone calls promptly and in an appropriate manner.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Operated 10 key phone lines.
Organized store merchandise racks by size, style and color.
Assisted diners with seating as needed.
Greeted guests and sat them at tables or in waiting areas.
Informed patrons of establishment specialties and features
Coursework in Business, Management and Communications.
Emphasis in Child Development.
Emphasis in Mild/Moderate, Moderate/Severe.
Coursework in Child Development. Coursework in Mild/Moderate, Moderate/Severe.
Customer relations
Personnel management
New product introductions
Microsoft Office Suite expert
HIPPA compliance
Trained in HIPPA compliance
CLIA & OSHA compliance
Trusted key holder
Exceptional communication skills
Multi-line phone talent
POS systems expert
Dental terminology knowledge
Creative problem solver
Exceptional communication skills
Trusted key holder
Quick learner
Strong client relations
Shipping and receiving professional
Cash flow management
Credit card processing
POS systems expert
Visual Displays
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School Attended
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