LiveCareer-Resume

volunteer teacher resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Motivated and ambitious professional with over 20 years of extensive experience in retail, customer service and management, who is looking to use those experience. Experience in leadership skills, multi-tasking strengths, excellent customer service, as well as scheduling, hiring, training, and coaching staff. Word, Excel, Power Point, Access, and 10 key knowledge.

Skill Highlights
  • Superior communication skills
  • Cheerful and energetic
  • MS Office proficient
  • HIPAA compliance
  • Client relations
  • Work well independently
  • Professional demeanor
  • Data entry
  • Health care billing proficiency
  • Excellent research skills
  • Detail oriented
  • Microsoft Word, Excel, PowerPoint
  • Team leadership
  • Patient educator
  • Front office procedures expertise
  • Flexible scheduling
  • Effective team player
  • Superior organization skills
  • Staff training and development
  • Plexis POS system operations
  • Resolution-oriented
  • Dependable and reliable
Relevant Experience
  • Received exceeds expectations ratings on performance reviews.
  • Met monthly sales goals for 4 months in a row as Footwear Lead.
  • Have been associate of the month several times.
  • Have exceeded other goals set in Footwear Department.
  • Have exceeded goals as Receiving Lead.
  • Have exceeded all goals and deadlines as Return to Vendor.
  • Four years of research and writing experience.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Scheduling

  • Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.
Work Experience
04/2013 to Current Volunteer Teacher Peopable | Normal, IL,
  • Work with about eight to 15 five year olds during Sunday Church Services.
  • Help them with lessons and art projects.
  • Set up lesson plan and art projects prior to class.
  • Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Designed lesson plans focused on age and level-appropriate material.
10/2013 to Current Patient Care Coordinator and Biller Arkansas Food Bank | Little Rock, AR,
  • Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; and intervening to overcome deviations in the expected plan of care.
  • Reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults.
  • Educated patients about their treatment and served as liaison between patients and dentists to assist patients in understanding their treatment plans.
  • Oversaw implementation of patient management plans.reporting personnel and performance issues to the unit manager; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
  • Use coded data to produce and submit claims to insurance companies, work directly with the insurance companies and patients to ensure claim is processed and paid, as well as review and appeal unpaid or denied claims.
  • Verify insurance coverage and answer patient's billing questions.
07/2013 to 2014 Sales Associate Bj's Wholesale Club, Inc. | Concord, NC,
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Operated a cash register for cash, check and credit card transactions.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
02/2013 to 07/2013 Footwear Lead Peopable | Springfield, MO,

Supervised several associates, processed shipments, stock shelves, and replenished floor.

Set ad, hire and train new associates, encourage and coach associates with sales and store to homes.

Hold each team member accountable for achieving performance goals.

Addressed customer inquiries and resolved complaints.

Design and implemented customer satisfaction metrics.

Stocked and restocked inventory when shipments were received.

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the store.

Contributed to merchandising ideas at team sale meetings.



08/2012 to 02/2013 Receiving Lead Fogo De Chao | Las Vegas, NV,

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the store.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Cross-trained and backed up other customer service managers.

Solved unresolved customer issues.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Facilitated inter-departmental communication to effectively provide customer support.

Trained staff on operating procedures and company services.

Identified individual development needs with appropriate training.

Loaded products weighing up to 50 pounds onto trailers for delivery.

Processed 800 to 1800 pieceshipments per one to three hours.

Loaded and unloaded pieces into boxes for shipment.

Directed15 to 20 warehouse shipping associates.

Trained staff on material handling processes to reduce shipping times.

Built a motivated warehouse team of 15 to 20 well-trained staff.

Moved freight, stock and other materials to and from storage and production areas and loading docks.

Developed weekly schedules for 15 to 20warehouse employees.

Optimized production scheduling to lower production costs.

Cleaned and maintained the warehouse in compliance with OSHA safety standards.

Tracked time spent on assignments each day for productivity reporting.

Stocked, staged and transported goods.

02/2005 to 08/2012 Return to Vendor Sears | City, STATE,
  • Cleared damaged items and loaded freight.
  • Transported goods from racks, shelves and vehicles.
  • Worked at a rapid pace to meet tight deadlines.
  • Shipped back damaged returns and recalled merchandise.
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Unloaded, picked, staged and loaded products for shipping.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Followed proper selection procedures as established by the company.
  • Verified and recorded the count and condition of cargo received.
10/1992 to 02/2005 Sales Associate Sears | City, STATE,

Answered questions regarding the store and its merchandise.

Demonstrated use and care of merchandise.

Greeted customers and ascertained customers' needs.

Prepared sales slips and sales contracts.

Helped customers with questions, problems and complaints in person and via telephone.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Developed positive customer relationships through friendly greetings and excellent service.

Trained and served as a peer coach for new sales associates.

Operated a cash register for cash, check and credit card transactions.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items.

Educated customers about the brand to incite excitement about the company's mission and values.

Followed up with customers each week to verify that they were satisfied with purchases.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Mentored new sales associates to contribute to the store’s positive culture.

Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Worked with the management team to implement the proper division of responsibilities.

Actively pursued personal learning and development opportunities.

Answered customer telephone calls promptly and in an appropriate manner.

Prioritized helping customers over completing other routine tasks in the store.

Built relationships with customers to increase likelihood of repeat business.

Operated 10 key phone lines.

Organized store merchandise racks by size, style and color.



1992 to 08/1992 Hostess Olive Garden | City, STATE,

Assisted diners with seating as needed.

Greeted guests and sat them at tables or in waiting areas.

Informed patrons of establishment specialties and features

Education and Training
Expected in Sept 2013 to to Bachelor of Science | Business Management University of Phoenix, Fairfield, CA GPA:

Coursework in Business, Management and Communications.

Expected in 2016 to to Master of Arts | Special Education National University, Rancho Cordova, CA GPA:

Emphasis in Child Development.

Emphasis in Mild/Moderate, Moderate/Severe.

Coursework in Child Development.Coursework in Mild/Moderate, Moderate/Severe.

Skills

Customer relations

Personnel management

New product introductions

Microsoft Office Suite expert

HIPPA compliance

Trained in HIPPA compliance

CLIA & OSHA compliance

Trusted key holder

Exceptional communication skills

Multi-line phone talent

POS systems expert

Dental terminology knowledge

Creative problem solver

Exceptional communication skills

Trusted key holder

Quick learner

Strong client relations

Shipping and receiving professional

Cash flow management

Credit card processing

POS systems expert

Visual Displays

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Resume Overview

School Attended

  • University of Phoenix
  • National University

Job Titles Held:

  • Volunteer Teacher
  • Patient Care Coordinator and Biller
  • Sales Associate
  • Footwear Lead
  • Receiving Lead
  • Return to Vendor
  • Sales Associate
  • Hostess

Degrees

  • Bachelor of Science
  • Master of Arts

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