LiveCareer-Resume

volunteer teacher resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Interdisciplinary Teaching
  • Tutoring and After School Help
  • Mediation and Advocacy Talent
  • Behavioral/Cognitive Skills Development
  • Customer Service
  • Team Management
  • Problem Resolution
  • Microsoft Office
  • Computer Skills
  • Critical Thinking
  • Supervision & Leadership
  • Benefits Interpretation
  • Verbal and Written Communication
  • Employee Benefits Practices
  • Open Enrollment
  • People Skills
  • Relationship Building
  • Business Operations Analysis
  • Payroll Auditing
  • Systems Efficiency Evaluation
  • Account Reconciliation
  • Accounting Records Analysis
  • Accounting Software Systems
  • Interpersonal Relationships
  • Dependable and Responsible
  • Care Plan Management
  • Compassionate Client Care
  • Client Documentation
  • Performance Assessment
  • Care Plan Adherence
  • Records Management
  • Service-Oriented
  • Client Relationship and Rapport
  • Patient Health Assessments
  • Knowledge of State Regulations
  • Resource Evaluation
  • Process Optimization
  • MS Office
  • Goal Setting
  • Subject Matter Expert
  • Work Planning and Prioritization
  • Client Engagement
  • Customer Relationship Management
  • Delivery Assurance
  • Quality Assurance
  • Project Management
  • Client Rapport
Experience
07/1987 to Current Volunteer Teacher Pacific Medical Centers | Seattle, WA,
  • Empathetic Listener
  • Customer Service
  • Home visits
  • Phone Calls
  • Video Conferencing
  • Correspondence
  • Research & respond to people’s inquiries regarding how to cope with anxieties
  • Determines the needs of contact, ascertain guidance & comfort needed ( age ranges from child to elderly)
12/2020 to 01/2021 Independent Consultant State Of Pennsylvania | Fayetteville, NC,
  • Placed orders for customer purchases and personal inventory to maintain consistent stock.
  • Devised new and improved records management programs to organize and protect data.
  • Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
  • Conducted events online and at individual homes to promote products.
  • Kept customer information confidential and handled details accurately.
  • Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
  • Monitored contract requirements, invoices and receivables to keep books in order.
  • Developed and implemented new procedures to facilitate business growth.
08/2010 to 03/2012 Home Health Aide Six Flags, Inc. | Bowie, MD,
  • Documented care provided and submitted notes to supervisor.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Managed patient transportation and appointment scheduling.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Tracked and reported clients' progress based on observations and conversations.
  • Recognized emergency situations and implemented appropriate procedures.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Provided patients and families with emotional support and instruction.
01/2005 to 08/2010 Retirement Benefits Specialist Dattco | Cheshire, CT,
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Checked accuracy and completeness of benefits applications and documents.
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Updated and reconciled retirement, tax and health care accounts.
  • Assisted with audits by preparing accounts and providing information.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Reduced audit fees by bringing audit processes in-house.
  • Delivered superior level of customer service to small business clients.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Supported efficient accounting operations with high-quality administrative support.
  • Researched changes in laws to maintain adherence to financial regulations.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Performed audits of operational and financial areas to check compliance.
  • Designed internal control policies to improve audit scores.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Collaborated with external partners to complete audits.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Researched and implemented best practices to improve audit results.
  • Analyzed balance sheets for mistakes and inaccuracies.
07/1996 to 01/2003 Driver License Administrator Texas Department Of Public Safety | City, STATE,
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Verified document authenticity to process license application.
  • Investigated past and current licensees to perform record checks.
  • Assembled photographs with printed license information to produce completed documents.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
11/1998 to 08/2001 Resident Advisor Austin Recovery House | City, STATE,
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Developed and deepened relationships with residents and fellow staff.
  • Facilitated groups and provided counseling and emotional support to help residents cope with house issues.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Conducted rounds of rooms and buildings, unlocked windows, and propped open doors.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
  • Communicated with staff to resolve problems with individual residents.
  • Collaborated with counselors to develop counseling programs that addressed residents needs.
  • Answered telephones and routed calls or delivered messages.
  • Chaperoned group-sponsored trips and social functions.
  • Administered, coordinated or recommended disciplinary and corrective actions.
04/2000 to 09/2000 Tax Data Transcriber Internal Revenue Service, IRS | City, STATE,
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Audited new data, identifying potential issues and corroborating reports.
  • Processed customer and account source documents by reviewing data for deficiencies.
  • Transcribed data after verifying information to deliver projects with 100% accuracy.
07/1995 to 12/1996 School Bus Driver Austin Independent School District | City, STATE,
  • Performed routine bus maintenance and cleaning for ideal condition.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Learned and followed school transportation procedures.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Reported accidents and completed required reports.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Regulated heating, lighting and ventilation systems for passenger comfort.
  • Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
  • Reported delays, accidents or other traffic and transportation situations to supervisor.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Reported inappropriate and disruptive student behaviors to school administration.
  • Reported bus malfunctions or repairs needed.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Read maps and followed written or verbal driving directions.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
  • Maintained order among passengers and explained safety rules and hazards.
  • Prepared reports that stated total number of students, hours worked or mileage.
Education and Training
Expected in 06/1991 to to GED | Gary Job Corp, San Marcos, TX, GPA:
Accomplishments
  • Led team to achieve outstanding achievement, earning recognition from upper management and financial reward.
  • Promoted from Administrative Assistant to Retirement Benefit Specialist II, in less than 12-months, then reclassified 6 month later.
  • Tested highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Selected to train new office personnel in policies, procedures and office management software.
  • Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

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Resume Overview

School Attended

  • Gary Job Corp

Job Titles Held:

  • Volunteer Teacher
  • Independent Consultant
  • Home Health Aide
  • Retirement Benefits Specialist
  • Driver License Administrator
  • Resident Advisor
  • Tax Data Transcriber
  • School Bus Driver

Degrees

  • GED

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