Recently Registered Dental Assistant with excellent charting, scheduling, phone, filing and customer service skills.
Registered Dental Assistant License - in progress
Customer Service Certificate
Duties, Accomplishments and Related Skills: Sterilized instruments, materials, equipment, and prepared surgical trays. Quickly turned room around and set up to include: disinfection of materials used, using proper protocol, stocked materials needed for dental procedures and set up barriers. Maintained dental equipment to insure items were in clean and operative condition. Assisted General Dentist with the extraction of impacted and erupted teeth to include; pre-surgical consent forms and patient health history, preparation of surgical trays, barriers and sterile environment, assembly and disassembly of Stryker hand piece, proper suctioning, irrigation, retraction of tissue, safely passed surgical instruments as directed, and instructed patient of post-operative instructions. Assisted during endodontic pulpectomy and root canal therapy, to include irrigation with sodium hypochlorite. Assisted Prosthodontist and general dentist with crown preparation, temporary and permanent crown impressions, blu mousse bite registration, seat and cementation, and use of Cerec. Assisted with periodontal charting and crown lengthening. Performed the following but not limited to; assisting dentist at chair side, performed intra-oral procedures as directed by dentist, mixed materials, proper suctioning, irrigation and retraction of tissue, tongue and cheek, safely passed instruments to and from dentist, took preliminary intra oral impressions for study models, placed and removed rubber dams, matrix bands; prepared consent forms for patient, relayed dentist's post operative instructions to patient for post treatment care, prepared dental records and charting. Instructed patient in proper dental techniques, flossing, brushing, care of appliances and causes of dental decay. Operated dental X-ray equipment to take intra and extra oral radiographs to include; bite wings, periapical X-rays and panoramic. Accessed and printed patient dental X-rays in DEVAA (Digital Enterprise Viewing & Acquisition Application). Scheduled, confirmed, cancelled and edited patient appointments using telephone and/or CDA (Corporate Dental Application). Front desk procedures; filed patient dental records, greeted and checked in patients. Received and scheduled patients for treatment. Obtained and recorded related medical history and fitness of patient, dental readiness, charts examination, treatment information and records information of prescriptions. Screened, maintained, reviewed, updated and prepared new Chrissonda S. Wallace dental records. Verified patient identity to include full name and date of birth. Recognized patient symptoms of pain or discomfort. Screened patient for vital signs, including blood pressure and temperature. Answered phones and relayed messages to appropriate staff members. Supervisor: CPT Abeyta (915-742-9298) Okay to contact this Supervisor: Yes
Duties, Accomplishments and Related Skills: Provides a variety of services such as cashing checks, issuing change funds. Prepares bank deposits, receives/verifies cash receipts. Processes layaways, special orders, approves refunds/adjustments. Maintains record keeping of customer decoder rentals and purchases. Prepares layaway tickets, accepts layaway account payments, and controls layaway MDSE. Assists customers with catalog purchases and special orders. Reviews customer star card applications for determining eligibility. Reviews current star card holder's personal data and subsequently updates automated system with changed or updated information. Uses a cash register or other sales related equipment to cash checks, traveler's checks. Process credit cards and cash for payments, processes western union transactions. Issue change funds and verifies daily cash receipts and change bags from associates. Prepares bank deposits and may issue petty cash funds. Maintains accountability for all money assigned, including petty cash fund counts, wraps and rolls all money. Performs operator duties by receiving calls and transferring to the appropriate department. Register/Manage/Accept payments/refunds of students in the school meal program. Process SSSC orders/payments/inventories. Maintains spreadsheet logs of all transactions. Trains new associates on job functions and procedures. Perform supervisory duties when manager is not available. Supervisor: Irene Reimers (07031-2042-534) Okay to contact this Supervisor: Yes
Managed day-to-day operations and management of ~ 30K devices and ~ 17K wide-area network circuits for the Postal Service. Proactive monitoring/troubleshooting of CISCO routers/switches, transmission paths and links in an attempt to identify degradation on equipment/links, correct issue/anomaly if possible.
•Monitored network and performed fault isolation in a timely manner resulting in 99.96% network availability.
•Diligently and expediently worked customer/network outages resulting in no > 83.54 min of downtime.
•Trained and Led a Chronic Team of 8 employees to locate, isolate, repair difficult circuit issues, dropping the repeat trouble rate from 5% to .18% on the Postal Network.
•Responded to 93% of customer calls within 24 seconds resulting in less customer hold time.
•Successfully designed and implemented handoff procedures and template resulting in smooth ticket transition from shift to shift.
•Mentored newly hired and tenured personnel on physical and logical troubleshooting of the network, enabling them to be able to work independently within 30 days of hire.
•Performed basic and complex DXC commands to include establishing, optioning and eliminating digital cross-connects within the network.
•Analyzed and interpret full range of test results, respond to trouble reports and alarm conditions to isolate cause of trouble through virtual test systems.
•Worked with customers and Local Exchange Carriers until the trouble had been resolved.
•Documented appropriate activities for reports and tracking to ensure prompt resolution
Red Cross Dental Assistant Program Biggs AFB, TX United States Technical or Occupational Certificate 04/2015
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