An energetic, professional with a track record of completing projects on time. A self-starter with excellent analytical, organizational and project management skills. 8 years of successful customer service, continuously over achieving goals. In depth understanding and experience concerning healthcare compliance and program testing. I am a valuable employee with a compassionate demeanor, committed to health and productiveness of my team.
Worked closely with key account senior care facilities for their Medicare Part B supplies. Understand Durable Medical Equipment ordering, billing and tracking for enteral feeding pumps. Educated accounts on DME supplies and managed their monthly orders. Ensure Medicare compliance standards were being met and reported misuse of Medicare benefits. Strive to exceed customer expectations and formed strong relationships with facility contacts. Worked with director of compliance to understand suspending claims. Educated my team and senior care facilities on Medicare Part B requirements. Worked with clinical team to determine eligibility of patients on Medicare services. Trained and provided coaching to new hires for the fist 4 months of their employment.
Promoted to Site Ambassador by Vice President of division and managed Emerging Professionals organization. I orchestrated events for young leaders within the company, organized networking opportunities and recruited more than 30 people within the first month. Held summit meetings for inspirational speakers and career development. Marketed program through social media and new hire training.
Maintained client confidentiality while addressing client needs and injuries. Lead therapist responsibilities included daily meetings with general manager and corporate office concerning monthly goals and therapists needs. Filed proper insurance paperwork and documented progress of clients. Consistently hit goal by retaining clients and creating marketing that reflected high quality of spa services.
Graduated Cum Lade and was inducted into Psi Chi which is the International Honor Society in Psychology.
Course work in industrial psychology, social psychology, inter personal skills and crisis intervention.
Took classes in organizational development and research methods.
Course work in variety of subjects concerning communication and conflict resolution.
Course work in anatomy, health insurance, medical terminology and customer service skills.
Became member of Associated Bodywork and Massage Professionals.
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